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- Tasks: Help customers with money, energy, debt, and housing advice while providing IT support.
- Company: Glen Oaks Housing Association manages 1500 properties and is dedicated to community welfare.
- Benefits: Enjoy flexible working hours and hybrid work options for a better work-life balance.
- Other info: Apply by downloading the application pack; CVs are not accepted.
- Why this job: Join a friendly team focused on making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 30000 - 42000 £ per year.
Glen Oaks Housing Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.
We want to recruit a Welfare Rights Assistant with excellent communication skills to join our Customer Service team.Key aspects of the role are as follows:
- Oversee the Association’s welfare rights triage service
- Provide information, advice and representation on money, energy, debt and housing as well as income maximisation support
- Signpost customers to relevant partners to manage and reduce debts, budget effectively and plan for future financial independence
- Provide IT support to customers so that they can register for Universal Credit and access other money-saving services
We are looking for someone who can demonstrate that they:
- Have an understanding of our customers needs
- Are willing to learn and develop
- Are committed to continuous improvement
- Have a friendly, positive attitude and a “can do” approach
Excellent conditions of service apply, including flexible working hours.Most employees can benefit from a degree of hybrid working.Details of this would be agreed with your line manager.
If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack from our website .Alternatively, you can request a pack by e-mailinggo@glenoaks.org.uk .
Please note that CV will not be accepted.
Closing Date: 4pm on Friday 8 August 2025 with interviews taking place on Wednesday 20 August 2025.
Glen Oaks Housing Association is an equal opportunities employer and registered charity No. SCO 34301.
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Welfare Rights Assistant employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights Assistant
✨Tip Number 1
Familiarise yourself with the specific welfare rights and financial support services available in your area. Understanding local resources will help you demonstrate your knowledge during interviews and show that you're proactive about helping customers.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you provide advice on money management or housing issues. This will prepare you for the types of conversations you'll have with customers and showcase your ability to convey complex information clearly.
✨Tip Number 3
Network with professionals in the welfare rights sector. Attend local workshops or seminars to meet people who work in similar roles. This can provide valuable insights into the job and may even lead to recommendations when applying.
✨Tip Number 4
Demonstrate your commitment to continuous improvement by seeking out relevant training or certifications related to welfare rights and customer service. Highlighting this initiative can set you apart from other candidates and show your dedication to the role.
We think you need these skills to ace Welfare Rights Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Welfare Rights Assistant position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and understanding of customer needs. Emphasise your willingness to learn and your positive attitude, as these are crucial for the role.
Highlight Relevant Experience: In your application, focus on any previous experience you have in welfare rights, customer service, or financial advice. Use specific examples to demonstrate your ability to provide support and guidance to customers.
Follow Application Instructions: Make sure to download the full application pack from the Glen Oaks Housing Association website and follow all instructions carefully. Remember, CVs will not be accepted, so ensure you complete the required application forms.
How to prepare for a job interview at EVH
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Welfare Rights Assistant. Familiarise yourself with welfare rights, income maximisation, and the services offered by Glen Oaks Housing Association. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since excellent communication skills are crucial for this role, prepare examples of how you've effectively communicated with customers or clients in the past. Be ready to discuss how you can convey complex information in an accessible way.
✨Demonstrate a 'Can Do' Attitude
Glen Oaks is looking for someone with a friendly, positive attitude. During the interview, express your willingness to learn and adapt. Share instances where you've tackled challenges with a proactive approach.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the team dynamics or opportunities for professional development within the company.