At a Glance
- Tasks: Help customers with money, energy, debt, and housing advice while providing IT support.
- Company: Glen Oaks Housing Association manages 1500 properties and is dedicated to community welfare.
- Benefits: Enjoy flexible working hours and hybrid work options for a better work-life balance.
- Other info: Apply by downloading the application pack; CVs are not accepted.
- Why this job: Join a friendly team focused on making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 30000 - 42000 £ per year.
Glen Oaks Housing Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.
We want to recruit a Welfare Rights Assistant with excellent communication skills to join our Customer Service team.Key aspects of the role are as follows:
- Oversee the Association’s welfare rights triage service
- Provide information, advice and representation on money, energy, debt and housing as well as income maximisation support
- Signpost customers to relevant partners to manage and reduce debts, budget effectively and plan for future financial independence
- Provide IT support to customers so that they can register for Universal Credit and access other money-saving services
We are looking for someone who can demonstrate that they:
- Have an understanding of our customers needs
- Are willing to learn and develop
- Are committed to continuous improvement
- Have a friendly, positive attitude and a “can do” approach
Excellent conditions of service apply, including flexible working hours.Most employees can benefit from a degree of hybrid working.Details of this would be agreed with your line manager.
If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack from our website .Alternatively, you can request a pack by e-mailinggo@glenoaks.org.uk .
Please note that CV will not be accepted.
Closing Date: 4pm on Friday 8 August 2025 with interviews taking place on Wednesday 20 August 2025.
Glen Oaks Housing Association is an equal opportunities employer and registered charity No. SCO 34301.
#J-18808-LjbffrWelfare Rights Assistant in Glasgow employer: EVH
Glen Oaks Housing Association is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee development and flexible working arrangements, including hybrid options, we empower our team members to grow professionally while making a meaningful impact in the communities we serve. Join us in providing vital welfare rights support and enjoy the benefits of working within a committed and friendly team that values continuous improvement and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Rights Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welfare Rights Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVH:Your cover letter is your chance to shine! Tell us why you want to work at EVH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVH!
How to prepare for a job interview at EVH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
