At a Glance
- Tasks: Help customers access welfare benefits and provide essential advice through various communication channels.
- Company: Join Clyde Valley Group, a leading social business making a real difference in communities.
- Benefits: Enjoy a permanent role with opportunities for training and development, plus a supportive work environment.
- Other info: We are a Disability Confident Employer, ensuring an inclusive recruitment process.
- Why this job: Make a positive impact on people's lives while working in a collaborative and inclusive team culture.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
The predicted salary is between 28800 - 43200 € per year.
Overview
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs.Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner in Lanarkshire and East Dunbartonshire.CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers.Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners.We are proud that people see us very much as a local and regional landlord and employer.We make a notable difference to lives and communities, including to help meeting housing needs.
Responsibilities
Clyde Valley Housing Association (CVHA) are recruiting for a full-time Welfare Benefits Officer to join our Customer Success team on a permanent basis. Our Welfare Benefits Officers make a real impact to the lives of our customers who may be entitled to financial support and benefits they may not be aware of. You\\\'ll also work closely with the rest of our Customer Service team, in particular our Revenue team, supporting our customers to sustain their tenancies.
- Provide information and advice on all aspects of welfare benefits and rights to customers through a number of different communication channels, including: face to face, home visits, office appointments, emails, telephone calls, supporting forums and attending events. Advice to be given on UK and Scottish benefits.
- Create and deliver training in key welfare benefits issues and legislation to support internal teams. Including supporting other teams to respond to frequently asked questions on Welfare Benefits in their job roles.
- Work with other teams within the Customer Services Directorate to support them to answer common queries around welfare benefits.
- Assist the Revenue Team to reduce current customer arrears and benefit overpayments and where appropriate provide support to assist with recovery of sums outstanding.
As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of the the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing Date for Applications: Please submit your CV and personal statement to us via our careers website by 9am on Monday 22nd September 2025.
Interviews are expected to take place on Tuesday 7th October.
Welfare Benefits Officer in Motherwell employer: EVH
Clyde Valley Group is an exceptional employer, dedicated to making a meaningful impact in the community through its innovative approaches and commitment to social responsibility. As a Welfare Benefits Officer, you will be part of a supportive and collaborative work culture that prioritises employee growth and development, offering training opportunities and a chance to make a real difference in the lives of customers. Located in Lanarkshire and East Dunbartonshire, CVG provides a fulfilling work environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Officer in Motherwell
✨Tip Number 1
Familiarise yourself with the latest UK and Scottish welfare benefits legislation. Understanding the nuances of these laws will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or forums where you can meet people who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've helped individuals navigate welfare benefits. We value practical experience, so think of examples that showcase your problem-solving skills and empathy.
✨Tip Number 4
Research Clyde Valley Group's community initiatives and values. Showing that you understand our mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Welfare Benefits Officer in Motherwell
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Welfare Benefits Officer. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling Personal Statement:In your personal statement, clearly articulate your passion for helping others and your understanding of welfare benefits. Use specific examples from your past experiences that demonstrate your ability to provide support and advice effectively.
Highlight Relevant Experience:Make sure to include any relevant experience in welfare benefits, customer service, or community support roles in your CV. Emphasise your ability to communicate complex information clearly and your experience working with diverse communities.
Proofread Your Application:Before submitting, carefully proofread your CV and personal statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVH
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Welfare Benefits Officer. Familiarise yourself with UK and Scottish benefits, as well as the specific needs of the community served by Clyde Valley Housing Association.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully helped individuals navigate welfare benefits or similar challenges. This will demonstrate your practical experience and problem-solving skills during the interview.
✨Show Your Communication Skills
As the role involves various communication channels, be ready to showcase your ability to convey complex information clearly. Practice explaining welfare benefits in simple terms, as you might need to do this in the role.
✨Research the Organisation
Learn about Clyde Valley Group's mission, values, and recent initiatives. Showing that you understand their commitment to the community will help you stand out as a candidate who aligns with their goals.
