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- Tasks: Lead the delivery of high-quality housing services and support staff development.
- Company: Pineview Housing Association, a community-focused organisation in Glasgow.
- Benefits: Supportive team environment, career development, and commitment to staff wellbeing.
- Why this job: Make a real difference in the lives of tenants and contribute to community improvement.
- Qualifications: Strong customer focus, excellent communication skills, and experience in service management.
- Other info: Join a friendly team dedicated to positive outcomes and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Pineview Housing Association is a community-based housing association in the Drumchapel area of Glasgow. We provide housing / management services for 852 social rented properties, a 4-bed supported accommodation property and 50 sharing owners / owner occupiers.
Following the existing post holder securing a promoted post elsewhere, we now have an exciting opportunity for someone to join a friendly and supportive staff team committed to doing the best for our customers. Our staff embrace our values and aim to make a real positive difference on a day-to-day basis. We appreciate their dedication and are committed to staff support and their development.
We are looking to recruit a highly motivated and customer focussed individual as operational lead on the provision of high-quality services that deliver and focus on positive outcomes for tenants, applicants and other service users.
You will work with our Housing Services Manager to develop and deliver service improvements as well as ensuring compliance with regulatory, legislative, good practice and quality standards.
You should have the ability to successfully manage and support staff in their personal development as well as to achieve targets and objectives, maintain effective audit trails and maximise customer satisfaction / tenant participation.
The successful candidate will be able to operate effectively within a strong performance culture to deliver excellent performance / action plan results; be solution focussed and self-motivated; have excellent interpersonal / communication skills; good computer literacy and must have well developed accuracy and analytical skills to enable the delivery of high-quality services for our customers.
A Basic Disclosure Scotland check is required for this post.
If you are interested in this opportunity and feel you meet the requirements of the post, please download an application pack from the News section of our website .Alternatively, please contact our office for a recruitment pack:
Closing Date: 12 noon on Monday 20 th October 2025.
Employers in Voluntary Housing (EVH) Conditions of Service and Entitlement apply to this post.
Pineview Housing Association is an Equal Opportunities Employer.
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Senior Housing Officer employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Pineview Housing Association on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Pineview's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about making a positive difference in the community.
✨Tip Number 3
Practice your answers to common interview questions, especially those around customer service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show us that you’re genuinely interested in the role.
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for making a positive impact in the community. Mention any relevant experience or personal stories that highlight your commitment to customer service and community development.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Housing Officer role. Use keywords from the job description to demonstrate how your skills and experiences align with what we're looking for.
Highlight Your Team Spirit: We value teamwork here at Pineview Housing Association, so don’t forget to showcase your ability to work collaboratively. Share examples of how you've supported colleagues or contributed to team success in previous roles.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is crucial for maintaining high-quality services for our customers. And remember, apply through our website for the best chance!
How to prepare for a job interview at EVH
✨Know Your Stuff
Before the interview, make sure you understand Pineview Housing Association's mission and values. Familiarise yourself with their services and the specific needs of the Drumchapel community. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Focus
As a Senior Housing Officer, being customer-focused is key. Prepare examples from your past roles where you've successfully improved tenant satisfaction or resolved issues. Highlight your ability to listen and respond to the needs of tenants and service users.
✨Demonstrate Leadership Skills
You'll be managing and supporting staff, so be ready to discuss your leadership style. Share specific instances where you've motivated a team or helped someone develop their skills. This will illustrate your capability to foster a positive work environment.
✨Prepare for Compliance Questions
Since compliance with regulatory and quality standards is crucial, brush up on relevant legislation and best practices in housing management. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach it at Pineview.