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- Tasks: Manage a top-notch repairs service for our housing properties and collaborate with contractors.
- Company: Queens Cross Housing Association, dedicated to excellent customer service.
- Benefits: Generous pay, 40 days leave, pension contributions, and flexible working options.
- Why this job: Make a real difference in the community while enhancing your career in a supportive environment.
- Qualifications: 3 years' experience in repairs and maintenance with strong customer service skills.
- Other info: Join us for a fulfilling role with great growth opportunities and a commitment to wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Full Time (35 hours per week), agile working mainly 9am - 5pm, Monday - Friday.
Do you have a qualified technical background that can be applied to managing a first class repairs service in our housing stock? Do you have a background of managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure our customer always comes first?
Job Purpose: As the Maintenance Officer for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.
You will:
- Assist in the organisation and management of reactive repairs service.
- Work closely with our contractor and customers to ensure excellent services.
- Build relationships and influence decision-making to enhance service delivery.
- Be comfortable implementing digital solutions and using software systems.
- Have excellent communication skills to engage with customers, colleagues, and stakeholders.
- Have a minimum of 3 years’ experience delivering a repairs and maintenance function in a customer service focussed environment.
- Have experience in carrying out internal/external property inspections and assessing repair work required.
We will:
- Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.
How to apply: Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.
Closing Date: Midnight on Wednesday 5th November 2025. Interviews are expected to take place on Tuesday 18th November 2025.
Maintenance Officer employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Officer
✨Tip Number 1
Get to know the company! Research Queens Cross Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the job description, especially around managing contractors and delivering excellent customer service. Practise your responses so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Maintenance Officer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in repairs and maintenance. We want to see how your background aligns with the role, especially if you've managed contractors or delivered customer-focused services.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We love seeing candidates who understand our mission and values, so let that shine through.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured answers that get straight to the heart of your skills and experiences. Remember, less is often more!
Apply Online for Ease: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll have all the information at your fingertips. Don’t miss out on this opportunity!
How to prepare for a job interview at EVH
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to repairs and maintenance. Be ready to discuss your experience managing contractors and how you've driven performance in previous roles. This will show that you understand the core responsibilities of the Maintenance Officer position.
✨Customer Service is Key
Since this role focuses heavily on customer service, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your commitment to ensuring customer satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage your time and resources effectively. Discuss any tools or software you’ve used to streamline processes or improve service delivery. This will demonstrate your ability to handle the agile working environment they offer.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current projects or challenges they face. This not only shows your interest in the role but also your ability to engage with stakeholders, which is crucial for the Maintenance Officer position.
