At a Glance
- Tasks: Deliver high-quality housing services and support communities in a dynamic environment.
- Company: Join Rural Stirling Housing Association, dedicated to excellent tenant services.
- Benefits: Enjoy flexible working, 25 days leave plus public holidays, and career development opportunities.
- Other info: Hybrid working model with a focus on community engagement and service improvement.
- Why this job: Make a real difference in people's lives while advancing your housing management career.
- Qualifications: Minimum two years' experience in housing management and knowledge of Scottish housing legislation.
The predicted salary is between 31500 - 38500 £ per year.
Location: Doune, Perthshire/Hybrid
Hours: 35 hours per week
Grade: EVH Grade 7
Contract: Permanent
Closing Date: 31 August 2026, 12:00
Location: Hybrid Working and Flexi-Time (typically office-based Tuesday - Thursday, with home working Monday and Friday, subject to business needs).
Leave entitlement: 25 days plus 15 days Public Holiday.
Are you an experienced housing professional who thrives on delivering excellent customer service and high levels of performance? As part of a current restructure, we are recruiting two Housing Services Officers to join our committed Housing Management Team. This opportunity is ideally suited to experienced housing professionals who have demonstrable experience of managing a generic housing management caseload and can confidently deliver tenancy, estate and neighbourhood management services from day one.
About the Role
As a Housing Services Officer, you will be responsible for delivering high-quality front-line generic housing services across a designated geographical area. Operating within a strong performance culture, you will be empowered to provide customer-focused solutions, support communities, and ensure compliance with housing legislation and regulatory requirements. While this is not an entry-level role, we recognise that candidates may have developed their housing management experience through a variety of roles within the social housing sector. We welcome applications from those who can demonstrate the skills, knowledge and potential to undertake the full range of Housing Services Officer responsibilities.
As a Housing Services Officer, you will:
- Manage all aspects of housing management within your patch, including rent arrears, allocations, anti-social behaviour, and voids.
- Provide housing advice and support on welfare benefits, tenancy sustainment and housing options.
- Build positive relationships with tenants, communities and partner organisations.
- Resolve customer enquiries and complaints effectively and professionally.
- Support community capacity building and tenant engagement initiatives.
- Work closely with colleagues, and external agencies to improve neighbourhoods and customer outcomes.
- Contribute to service improvements, performance monitoring, and the achievement of Scottish Social Housing Charter outcomes.
What We Are Looking For
- Minimum two years' recent experience as a Housing Officer/Housing Services Officer, or in an equivalent generic housing management role, within a social housing environment such as a Registered Social Landlord or Local Authority.
- Experience independently managing a housing management patch/caseload, including rent arrears, allocations, ASB investigations, voids and tenancy sustainment.
- Good working knowledge of Scottish housing legislation, regulatory requirements and housing management good practice.
- Experience of working directly with tenants in challenging situations.
- Knowledge of welfare reform and financial inclusion.
- CIH Level 3 or equivalent.
- Ability and willingness to travel regularly throughout Rural Stirling Housing Association's area of operation.
- Full driving licence and access to a vehicle.
- Experience preparing cases for legal action and attending court or tribunal proceedings.
- Experience of providing assistance in applying for housing and other welfare benefits.
- CIH Level 4 or above.
About Rural Stirling Housing Association
Rural Stirling Housing Association is committed to providing excellent housing services to tenants throughout the north and west rural Stirling Council area, stretching from Tyndrum in the north, Strathblane and Killearn in the west and Doune in the south. A large part of our area of operation falls within the boundary of Loch Lomond.
Housing Services Officer (x2 Posts) employer: EVH
Clyde Valley Group is an exceptional employer that prioritises innovation, collaboration, and continuous improvement in the social housing sector. With a strong commitment to employee wellbeing, we offer competitive benefits, flexible working arrangements, and ample opportunities for professional development, all within a supportive and inclusive work culture. Join us in making a meaningful impact while enjoying a great work-life balance in the vibrant community of Motherwell.
