At a Glance
- Tasks: Assist in managing rent accounts and support tenants with payments and tenancy issues.
- Company: Govanhill Housing Association, dedicated to community support and tenant services.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Other info: Join a values-driven team focused on inclusivity, innovation, and accountability.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in tenancy management preferred.
The predicted salary is between 31500 - 38500 £ per year.
Govanhill Housing Association provides a comprehensive range of services focused on the needs of tenants and owner occupiers in the Govanhill and Merrylee communities. We carry out acquisition and improvement of tenemental stock as well as delivering a new build programme. We work closely with our subsidiary company, Govanhill Community Development Trust, whose community development and regeneration services complement our own role as a social landlord.
We are looking for a full-time Rent Assistant to join our Tenancy Services team. At Govanhill Housing Association, we pride ourselves on being more than just a landlord. We are committed to providing high-quality services, supporting our tenants and making a positive difference in our community.
As a Rent Assistant, you will play an important role in the effective day-to-day management of our rent accounts. You will work closely with tenants and colleagues, providing advice and support on rent payments, arrears and tenancy-related matters.
Our Values
- Inclusive & supportive
- Bold & innovative
- Transparent & accountable
- Trustworthy & fair
We are looking for someone who shares these values and is committed to putting them into practice every day.
About You
You will have excellent communication and customer service skills, with the ability to build positive relationships with tenants and colleagues. You will be organised, proactive and able to manage a busy workload while responding positively to changing demands. You will be a strong team player who is also confident working independently and taking responsibility for your work. You will have knowledge and experience of tenancy management, including rent arrears, debt recovery and income collection. You will understand the importance of early intervention, providing appropriate support to tenants and taking a fair but firm approach to rent management.
Govanhill Housing Association is committed to Equality of Opportunities and welcomes applications from all sections of the community.
Rent Assistant in Glasgow employer: EVH
Maryhill Housing is an exceptional employer that prioritises employee development and a supportive work culture in the heart of Glasgow. With competitive benefits such as generous annual leave and public holidays, we foster a collaborative environment where leaders can thrive and make a meaningful impact on the community through effective housing management and financial support services.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rent Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVH:Your cover letter is your chance to shine! Tell us why you want to work at EVH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVH!
How to prepare for a job interview at EVH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
