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- Tasks: Deliver top-notch factoring services and manage accounts for over 1,300 owners.
- Company: Reputable housing association in Glasgow with a commitment to quality service.
- Benefits: Permanent position with 35 hours per week and a supportive work environment.
- Why this job: Make a real difference in the community while developing your customer service skills.
- Qualifications: Strong commitment to customer service and professionalism required.
The predicted salary is between 30000 - 42000 £ per year.
A housing association in Glasgow is seeking a Factoring Officer to deliver a high-quality, responsive factoring service for over 1,300 owners. The successful candidate will manage accounts, monitor arrears, and respond to solicitor inquiries.
Applicants should demonstrate a strong commitment to customer service and work professionally, representing the Association positively at all times.
This is a permanent position offering 35 hours per week, starting after the interview on 12 February 2026.
Factoring Services Officer — Accounts & Arrears in Glasgow employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Factoring Services Officer — Accounts & Arrears in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in factoring services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the housing association's values and recent projects. We want you to show that you’re not just another candidate but someone who genuinely cares about delivering top-notch customer service.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing accounts and handling arrears. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Factoring Services Officer — Accounts & Arrears in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your commitment to customer service in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that demonstrate your ability to provide a high-quality service.
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to this role. Mention your experience with accounts and arrears management, and how it relates to the responsibilities of a Factoring Officer.
Be Professional and Positive: Remember, you’re representing us from the get-go! Use a professional tone in your written application and keep it positive. Show us that you can communicate effectively and represent our values even before you step into an interview.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people quickly, and we’ll be able to review it without any hiccups!
How to prepare for a job interview at EVH
✨Know Your Stuff
Make sure you understand the role of a Factoring Services Officer inside out. Familiarise yourself with the responsibilities like managing accounts and monitoring arrears. Research the housing association's values and how they deliver their services to owners.
✨Showcase Your Customer Service Skills
Since this role requires a strong commitment to customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to handle inquiries professionally and positively.
✨Prepare for Common Questions
Anticipate questions related to account management and dealing with arrears. Practice your responses to questions like 'How would you handle a difficult owner?' or 'What steps would you take to resolve an arrears issue?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges the association faces, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
