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- Tasks: Assist in delivering services to factored owners and manage estate issues.
- Company: Join New Gorbals Housing Association, a community-focused organisation in Glasgow.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real impact in the community while developing valuable skills.
- Qualifications: Experience in factoring legislation and strong communication skills are essential.
- Other info: Equal Opportunities employer; applications from all backgrounds are encouraged.
The predicted salary is between 30000 - 42000 £ per year.
New Gorbals Housing Association (NGHA) is a dynamic community-controlled organisation. Our offices are based in the heart of the Gorbals, within walking distance of Glasgow City Centre. Owning and managing 2,600 homes for rent and factoring over 1,900 owners homes, we are committed to:
- providing the highest possible quality housing, environment and services to all of our customers, and
- maximising our contribution to the overall regeneration of the Gorbals, addressing wherever possible the needs of those in the community who are disadvantaged.
We are looking to fill the following post (35 hours per week):
As a Factoring Assistant you will support the association in our delivery of services to our factored owners and other non-SST tenures within the community. In addition, you will be able to demonstrate:
- Experience of understanding of relevant legislation relating to factoring, shared ownership and Mid-Market Rent.
- Excellent communication both verbally and written to effectively deal with estate management and repairs issues.
- Excellent communication, presentational and policy writing skills.
Placement on the salary scale above will be dependent on relevant skills and qualifications.
Closing Date: 12 noon onMonday 25 th August 2025.
Interviews will take place on Thursday 4 th September 2025.
Employers in Voluntary Housing (EVH) conditions of service and entitlement apply to this post.
New Gorbals Housing Association is an Equal Opportunities employer and welcomes applicants from all sections of the community.
New Gorbals HA is a charity registered in Scotland – SC041164.
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Factoring Assistant employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Factoring Assistant
✨Tip Number 1
Familiarise yourself with the relevant legislation surrounding factoring, shared ownership, and Mid-Market Rent. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about estate management and repairs. Being able to articulate your thoughts clearly will be crucial when dealing with factored owners and addressing their concerns.
✨Tip Number 3
Prepare examples of past experiences where you've successfully handled customer service issues or worked within a community-focused environment. This will showcase your ability to contribute positively to the New Gorbals Housing Association's mission.
✨Tip Number 4
Research New Gorbals Housing Association's current projects and initiatives. Showing that you are informed about their work and values during the interview can set you apart from other candidates.
We think you need these skills to ace Factoring Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Factoring Assistant. Familiarise yourself with the relevant legislation and the specific services provided by New Gorbals Housing Association.
Tailor Your CV: Highlight your experience related to factoring, shared ownership, and Mid-Market Rent in your CV. Emphasise your communication skills and any relevant policy writing experience to align with the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for community service and your understanding of the needs of factored owners. Mention specific examples of how your skills can contribute to the association's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role.
How to prepare for a job interview at EVH
✨Know Your Legislation
Familiarise yourself with the relevant legislation regarding factoring, shared ownership, and Mid-Market Rent. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent verbal and written communication skills. Think of situations where you effectively dealt with estate management or repairs issues, as this will be crucial for the role.
✨Demonstrate Community Awareness
Research New Gorbals Housing Association and its commitment to the community. Be ready to discuss how you can contribute to their mission of providing quality housing and services, especially for disadvantaged groups.
✨Prepare Questions
Have thoughtful questions ready to ask during the interview. This shows your interest in the role and the organisation, and it gives you a chance to assess if it's the right fit for you.
