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- Tasks: Assist customers with queries and provide excellent service in a fast-paced environment.
- Company: Join Bridgewater Housing Association, a community-focused organisation making a difference in Erskine.
- Benefits: Enjoy 40 days leave, flexible working, and a pension scheme.
- Why this job: Be part of a supportive team that values your contributions and helps improve lives.
- Qualifications: Strong customer care skills, ability to work under pressure, and good knowledge of Office packages required.
- Other info: This is a permanent role with 14 hours per week, perfect for students seeking experience.
The predicted salary is between 24000 - 33600 £ per year.
Hours: Thursday - Friday, 14 hours per week
Grade: EVH Grade 4
Contract: Permanent
Closing Date: 14 July 2025, 12:00
Benefits include:
- 40 days leave (pro rata - inclusive of statutory leave)
- Flexible Working
- Defined Contribution Pension Scheme
Bridgewater Housing Association Ltd is a community focused Registered Social Landlord based in Erskine, Renfrewshire. Established in 1998 through a large-scale stock transfer from Scottish Homes, the Association is a significant community anchor organisation in the town. We own 854 mainstream, amenity plus and extra care housing, factor more than 2500 properties and we are the largest Care and Repair provider in Scotland.
The relationship with our tenants and good customer service is at the heart of what we do, and we are seeking to appoint an experienced and customer focussed Customer Services Assistant. The Customer Services Assistant will have excellent customer care and call handling skills and the ability to effectively deal with customers in a professional manner. The ability to work accurately under pressure, prioritise work and meet deadlines is essential.
You will have or be willing to learn the general knowledge and skills for each business area including general repairs, house/garage allocations, rent and tenancy management to answer general queries at first point of contact. Also, a good working knowledge of Office packages and experience of using other software including databases will be required together with excellent communication skills (written and verbal).
You must have the ability to use your own initiative to prioritise and organise your own workload to meet deadlines. A positive, flexible attitude with a commitment to providing excellent customer service is required.
Why Work With Us? At Bridgewater Housing Association, we’re proud to provide quality homes and services that make a real difference in our community. You’ll be part of a supportive team, with opportunities to develop your skills and contribute to meaningful improvements in people’s lives.
To apply, please complete the application form which accompanies the recruitment pack. Both are available to download from our website. Closing Date: 12 noon on Monday 14th July 2025.
Customer Services Assistant employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with Bridgewater Housing Association's mission and values. Understanding their community-focused approach will help you align your responses during any interviews, showcasing your commitment to excellent customer service.
✨Tip Number 2
Brush up on your knowledge of general repairs, rent, and tenancy management. Being able to discuss these topics confidently will demonstrate your readiness to handle customer queries effectively right from the start.
✨Tip Number 3
Practice your call handling skills. Consider role-playing scenarios where you deal with various customer inquiries. This will prepare you for the fast-paced environment and show your ability to remain professional under pressure.
✨Tip Number 4
Highlight your flexibility and positive attitude in conversations or interviews. Share examples of how you've adapted to changing situations in previous roles, as this is crucial for a position that requires prioritising tasks and meeting deadlines.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer queries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have successfully managed customer interactions in the past and how you can contribute to the team at Bridgewater Housing Association.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at EVH
✨Showcase Your Customer Service Skills
Since the role is focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Your Knowledge of the Organisation
Research Bridgewater Housing Association and understand its mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their community-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Think of scenarios where you had to manage multiple responsibilities and how you approached them, as this will demonstrate your organisational skills.
✨Exhibit Your Communication Skills
As excellent communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing both your verbal and written communication abilities.
