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- Tasks: Support housing management activities and provide excellent customer service.
- Company: Join Govan Housing Association, dedicated to community regeneration in Glasgow.
- Benefits: Enjoy 25 days annual leave, a pension scheme, health rewards, and a cycle to work scheme.
- Why this job: Be part of a team that makes a real difference in the community while developing your skills.
- Qualifications: Minimum one year experience in housing management or local authority required.
- Other info: Applications close on 8 September 2025; interviews on 15 September 2025.
The predicted salary is between 30000 - 42000 £ per year.
Customer Services Advisor (Housing Team)
- Position: Customer Services Advisor (Housing Team)
- Hours: 35 hours per week
- Grade: EVH Grade 6
- Contract: Permanent
- Closing Date: 28 November 2025, 09:00
Hours: Full Time (35 hours per week), flexi.
Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manage approximately 1638 tenanted properties. The Housing Association is parent of a group structure in which we have two subsidiaries, the HOME Team and Water Row Company. The subsidiaries include a multi trade company, factored properties, mid-market rents and money advice services. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, our values are to be considerate, accountable, result focused and enterprising.
We are seeking a Customer Service Advisor to support our Customer Service Team with day to day housing management activities and administration. You will have a minimum of one year’s recent experience of working within a Housing Association or Local Authority Housing Management department, with an awareness of arrears management, anti-social behaviour complaints, voids, waiting list and allocations. You will be responsible for listening to our customers to deliver high quality, flexible and supportive housing management and tenancy support services which are forward thinking and which build on our success.
You will have excellent interpersonal, verbal and written communication skills along with a commitment to team working, providing general operational and administrative support to our Customer Services Team.
This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards and cycle to work scheme.
To Apply
Please download the Recruitment Pack and Application form available opposite.
Completed applications should be returned to recruitment@govanha.org.uk.
If you have any questions, please contact Corporate Services on 0141 440 6871.
Closing Date: 9am on Friday 28 November 2025.
If you are being called for interview we will contact you by telephone on or before close of business Wednesday 3 December 2025.
Interviews will be held on Monday 8 December 2025.
Govan Housing Association is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
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Customer Services Advisor (Housing Team) employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor (Housing Team)
✨Tip Number 1
Familiarise yourself with Govan Housing Association's mission and values. Understanding their commitment to community regeneration and quality of life will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare specific examples from your previous experience in housing management that demonstrate your skills in arrears management, handling anti-social behaviour complaints, and managing waiting lists. This will show your practical knowledge and readiness for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends or family. Since excellent interpersonal skills are crucial for this role, being able to articulate your thoughts clearly will give you an edge.
✨Tip Number 4
Research common challenges faced by housing associations and think about how you would address them. Being prepared to discuss these issues during your interview will demonstrate your proactive approach and problem-solving abilities.
We think you need these skills to ace Customer Services Advisor (Housing Team)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Services Advisor position. Highlight key skills such as interpersonal communication and housing management experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in housing management or customer service. Emphasise your achievements and how they align with the values of Govan Housing Association, such as being accountable and result-focused.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community regeneration and your commitment to providing high-quality customer service. Use specific examples from your past experience to demonstrate your suitability for the role.
Follow Application Instructions: Ensure you download the Recruitment Pack and Application Form as specified. Complete all sections of the application form accurately and submit it via the provided email address before the closing date.
How to prepare for a job interview at EVH
✨Know Your Stuff
Make sure you have a solid understanding of the housing sector, especially regarding arrears management and anti-social behaviour complaints. Familiarise yourself with Govan Housing Association's values and mission to show that you're aligned with their goals.
✨Showcase Your Communication Skills
As a Customer Services Advisor, you'll need excellent verbal and written communication skills. Prepare examples of how you've effectively communicated with customers in the past, particularly in challenging situations.
✨Demonstrate Team Spirit
Highlight your commitment to teamwork during the interview. Share experiences where you've collaborated with others to achieve a common goal, as this role requires strong team support within the Customer Services Team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the challenges the team currently faces or how success is measured in this position.