At a Glance
- Tasks: Support housing management activities and provide excellent customer service.
- Company: Join Govan Housing Association, dedicated to community regeneration in Glasgow.
- Benefits: Enjoy 25 days annual leave, a pension scheme, health rewards, and a cycle to work scheme.
- Other info: Applications close on 8 September 2025; interviews on 15 September 2025.
- Why this job: Be part of a team that makes a real difference in the community while developing your skills.
- Qualifications: Minimum one year experience in housing management or local authority required.
The predicted salary is between 30000 - 42000 £ per year.
Customer Services Advisor (Housing Team)
- Position: Customer Services Advisor (Housing Team)
- Hours: 35 hours per week
- Grade: EVH Grade 6
- Contract: Permanent
- Closing Date: 28 November 2025, 09:00
Hours: Full Time (35 hours per week), flexi.
Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manage approximately 1638 tenanted properties. The Housing Association is parent of a group structure in which we have two subsidiaries, the HOME Team and Water Row Company. The subsidiaries include a multi trade company, factored properties, mid-market rents and money advice services. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, our values are to be considerate, accountable, result focused and enterprising.
We are seeking a Customer Service Advisor to support our Customer Service Team with day to day housing management activities and administration. You will have a minimum of one year’s recent experience of working within a Housing Association or Local Authority Housing Management department, with an awareness of arrears management, anti-social behaviour complaints, voids, waiting list and allocations. You will be responsible for listening to our customers to deliver high quality, flexible and supportive housing management and tenancy support services which are forward thinking and which build on our success.
You will have excellent interpersonal, verbal and written communication skills along with a commitment to team working, providing general operational and administrative support to our Customer Services Team.
This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards and cycle to work scheme.
To Apply
Please download the Recruitment Pack and Application form available opposite.
Completed applications should be returned to recruitment@govanha.org.uk.
If you have any questions, please contact Corporate Services on 0141 440 6871.
Closing Date: 9am on Friday 28 November 2025.
If you are being called for interview we will contact you by telephone on or before close of business Wednesday 3 December 2025.
Interviews will be held on Monday 8 December 2025.
Govan Housing Association is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Customer Services Advisor (Housing Team) in Glasgow employer: EVH
Govan Housing Association is an exceptional employer dedicated to community regeneration and enhancing the quality of life in Govan. With a strong focus on employee well-being, we offer a competitive salary, generous leave entitlements, and a supportive work culture that values teamwork and personal growth. Join us to make a meaningful impact in the community while enjoying excellent benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Housing Team) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor (Housing Team) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVH:Your cover letter is your chance to shine! Tell us why you want to work at EVH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVH!
How to prepare for a job interview at EVH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
