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- Tasks: Provide exceptional customer service through various channels, resolving inquiries efficiently.
- Company: Join Clyde Valley Group, a dynamic social business making a real difference in communities.
- Benefits: Enjoy flexible hours, generous holidays, an on-site gym, and training opportunities.
- Why this job: Be part of a supportive team that values your input and helps improve lives.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: This is a fixed-term role covering maternity leave, perfect for students seeking part-time work.
Hours: Part Time (17.5 hours per week).
Work Pattern:Tuesday – 7 hours, Wednesday – 3.5 hours, Thursday – 7 hours (there is flexibility to work am or pm on the Wednesday).
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.
We are looking for someone to join us on a fixed-term basis to cover maternity leave within the team to help support our customers by providing an outstanding experience to all of our customers at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role you\’ll be handling all incoming interactions for the organisation for all areas of the business.
Overall Purpose and Key Accountabilities:
Customer Service:
- Provision of an efficient and courteous enquiry service to all customers. With a particular emphasis on call handling. Other channels include face-to-face, email, SMS, webchat, online portal, social media
- Enquiries will include repairs, housing allocations, rent and payments, estate & tenancy management, anti-social behaviour and any other services provided by the Association
- Understand customer needs and manage expectations by actively listening,clarifyingand confirming your understanding with the customer
- Focus on the delivery of quality outcomes for the customer, seek to exceed their expectations wherever possible
- Seek to reduce customer effort by taking ownershipand concludingthe customer’s request where required
- Maximising the proportion ofenquiries that are resolved at the first point of contact
- Directing enquiries to the appropriate team when enquiries require more expertise advice and assistance
- Ensure that customers are clear on timescales and next steps
- Focus on solvingproblems, advocating on behalf of the customer
- Manage and maintain customer recordsand associated datawith absolute care and attention
The full Role Profile and application guidance can be found here: Customer Service Advisor Aug 25
In return, Clyde Valley Group offergreat remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of theminimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for applicants: Please submit your CV and personal statement to us via ourcareers website by 9am on Monday 8 th September 2025.
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Customer Service Advisor employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Clyde Valley Group's mission and values. Understanding their commitment to community needs will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle difficult customer interactions or resolve issues efficiently, as this will demonstrate your problem-solving skills and customer focus.
✨Tip Number 3
Highlight any experience you have with multi-channel communication, such as handling enquiries via phone, email, or social media. This is crucial for the role, and showing your versatility can set you apart from other candidates.
✨Tip Number 4
Research the types of services provided by the Clyde Valley Group, especially around housing management and repairs. Being knowledgeable about their offerings will allow you to engage more effectively during interviews and show your genuine interest in the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations of a Customer Service Advisor. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your customer service experience, problem-solving abilities, and communication skills. Use specific examples to demonstrate how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as call handling, active listening, and managing customer records. Make sure to mention any experience with various communication channels like email, webchat, or social media.
Proofread Your Application: Before submitting, carefully proofread your CV and personal statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVH
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the types of enquiries you might handle, such as repairs and housing allocations, so you can speak confidently about how you would manage these situations.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to listen actively and clarify information. You might even want to share examples of how you've successfully resolved customer issues in the past.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific instances where you've gone above and beyond to meet customer needs. This will show that you can take ownership of enquiries and strive for quality outcomes, which is crucial for this role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.