IT Support Officer in Letchworth

EPIC. Evestia Clinical is a biotech-focused global CRO delivering authentic expertise and personalized support where client need it most. Our foundation is built on four core principles: Innovation drives us to seek new solutions, Excellence defines the high standards we keep, and genuine Care ensures a supportive culture for both our patients and our people. We foster Partnership in everything we do, believing that working together—with trust and flexibility—is the key to success. Our approach is agile by nature and personalized by design. This translates to a workplace where you are empowered to find the creative solutions necessary for our collective success. We offer a welcoming, flexible, and supportive culture that values trust and belonging, ensuring you have the support needed to grow your skills and thrive while making a difference. We partner with our clients to provide expert knowledge and guidance through complex clinical trials in rare disease, oncology, neurology, immunology, and inflammation. At Evestia Clinical, you will become a vital part of a global specialist CRO. This means you will deliver life changing impact through clinical excellence. We are committed to creating development opportunities that allow your skills to grow right alongside ours. If you are inspired by this collaborative environment and ready to change the lives of patients worldwide, we’d love to welcome you to our team.

About The Role

We are looking for an IT Support Officer to provide hands‑on technical support and help deliver a seamless technology experience across Evestia Clinical. You'll troubleshoot issues, maintain hardware and software, support users at all levels and contribute to the continuous improvement of our IT services and systems.

What will your job look like?

• Log, prioritise and resolve IT support requests, ensuring timely communication and adherence to service levels.
• Administer Microsoft 365, including user accounts, email, permissions, licensing and SharePoint support.
• Install, configure and maintain hardware, software, mobile devices, printers and other IT equipment.
• Diagnose and resolve hardware, software and access issues, escalating where required and following through to resolution.
• Support user onboarding by setting up accounts, devices and system access, and providing guidance on technology and best practices.
• Plan and perform routine maintenance, upgrades and system improvements to ensure reliability and security.
• Deliver user training and one‑to‑one support to enhance employee knowledge and effective use of technology.
• Manage IT assets, software licences, inventory, procurement, disposal and compliance requirements.
• Build strong relationships with users, understand business needs and provide a customer‑focused IT support service.
• Identify opportunities to improve IT services, processes and the overall user experience.

What will you need to succeed?

• Associate's degree in a relevant field such as Information Technology, Computer Science, Network Administration, or Systems Administration OR Alternatively, a High School Diploma/GED combined with relevant IT certifications (like CompTIA A+).
• Experience in an IT Support Specialist, Help Desk Technician, or similar end‑user support role.
• Strong customer service focus with excellent communication and interpersonal skills.
• Ability to build positive working relationships with colleagues and internal customers.
• Organised, patient and able to manage multiple priorities effectively.
• Strong IT and problem‑solving skills, with a logical and analytical approach.
• User‑focused mindset with a commitment to delivering high‑quality support.
• Flexibility to provide support outside standard business hours when required.

What we offer you in return?

• 25 days of vacation
• Vacation days purchasing scheme
• 1 extra vacation day per each 3 years of service
• Discretionary Annual Bonus
• Sabbatical of 3 to 6 months (after 3 years of service)
• Free food and beverages at all offices
• Life Insurance
• Health Insurance and Employee Assistance Programme
• Flexible and hybrid work
• Training and Personal Development Program

Ready to Take the Next Step?

Does joining Evestia Clinical and making a global impact excite you? Then it's time to apply! We are eager to meet ambitious candidates. Remember, we hire for potential and passion. Therefore if you feel you're a good fit but don't meet every single requirement, please submit your application anyway. We want to hear from you.

Our Commitment to Inclusion and Diversity

We are deeply proud of our people and the successes we achieve together. We actively seek out and hire individuals with diverse backgrounds, voices, beliefs, and perspectives to join our growing global workforce. At Evestia Clinical, we believe that each person is unique. We celebrate your individuality, knowing that diverse viewpoints fuel Innovation and drive Excellence. We foster true Partnership across our global teams, guided by genuine Care for our colleagues. Our managers are dedicated to upholding this inclusive environment in every aspect of employment—from hiring and promotion to training and benefits. It’s who we are, it's what we do, it's what we care about.

Equal Opportunity & Accessibility

Evestia Clinical is an equal opportunity employer committed to diversity in the workplace. We ensure fair treatment of all applicants and employees, without discrimination based on actual or perceived race, color, creed, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Evestia Clinical and require an accommodation or special assistance during the application process, please notify our recruitment team by sending an email with your request to HR@evestiaclinical.com.