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- Tasks: Support clients and insurers by managing queries and ensuring top-notch service.
- Company: Join a welcoming team at Everywhen Health & Protection.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Dynamic role with varied tasks and a focus on teamwork.
- Why this job: Make a real difference in client relationships and service delivery.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Do you have office-based customer service and administration experience? Are you passionate about delivering great service and building strong relationships with clients? We’re looking for a Client Services Specialist to join our established and welcoming team within Everywhen Health & Protection. You’ll play a key role in supporting our Consultants by managing the day-to-day servicing of a client portfolio and acting as the first point of contact for clients and insurers on non-advised queries. This is a varied role where no two days are the same. You’ll help ensure our clients receive a consistently high level of service while making sure policies are administered accurately, on time and in line with compliance requirements.
What you’ll be doing:
- Acting as first point of contact for clients, insurers and internal colleagues
- Handling day-to-day, non-advised queries in a professional and proactive way
- Supporting policy renewals and new business by gathering and managing accurate client data
- Managing administration including invoicing, client records, claims support and underwriting queries
- Preparing draft reports for renewals and new business requests
- Keeping all client records up to date on internal systems
- Ensuring all work is completed in line with agreed processes, SLAs, customer service standards and regulatory requirements
- Building strong working relationships with clients, colleagues and insurer partners
- Taking ownership of workload, managing priorities and meeting deadlines
What we’re looking for:
- Office-based customer service experience
- Strong administration and organisational skills
- Excellent verbal and written communication
- High attention to detail
Client Services Specialist in Wokingham employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your customer service experience aligns with their values. Practise answering common questions, but also be ready to share specific examples of how you've built strong relationships with clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Services Specialist gig. Plus, applying directly shows your interest in being part of our awesome team at Everywhen Health & Protection.
We think you need these skills to ace Client Services Specialist in Wokingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your office-based customer service experience in your application. We want to see how you've delivered great service and built strong relationships with clients in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your organisational skills and attention to detail.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to reflect the specific requirements of the Client Services Specialist role. Show us why you’re the perfect fit for our team at Everywhen Health & Protection.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Make sure you understand the role of a Client Services Specialist inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing client portfolios and handling non-advised queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you built strong relationships with clients or resolved issues effectively. This will demonstrate your passion for great service and your ability to handle the varied challenges of the role.
✨Be Organised and Proactive
Since the role involves managing multiple tasks like invoicing and client records, highlight your organisational skills during the interview. Share specific strategies you use to stay on top of your workload and meet deadlines. This will reassure them that you can handle the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.