At a Glance
- Tasks: Lead a team to deliver tailored insurance solutions and maintain strong client relationships.
- Company: Join a caring organisation that values your wellbeing and personal growth.
- Benefits: 26 days holiday, pension scheme, mental health support, and paid volunteering day.
- Other info: Diverse and inclusive workplace with opportunities for career progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and excellent communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Team Leader to support our clients and broking team with day-to-day policy changes.
Key Responsibilities
- Client & Insurer Service
- Maintain strong relationships with clients and insurers, delivering tailored insurance solutions.
- Ensure all communications are accurately recorded in line with company policies and service standards.
- Operational & Compliance Duties
- Complete all assigned processes, including:
- Answering incoming calls from clients and insurers.
- Processing vehicle changes/declarations and driver referrals.
- Issuing documentation, invoices, and refunds.
- Updating the Motor Insurance Database (MID).
- Managing client loans via finance systems.
- Handling queries from clients, insurers, and colleagues.
- Completing Letters of Indemnity and questionnaires.
- Ensure compliance with internal procedures and industry regulations at all times.
- Complete in-house training modules and maintain up-to-date product knowledge.
Requirements
- Experience in the Commercial Motor insurance market (broker or insurer level) is preferred but not essential.
- Experience in a Team Leader role.
Person Specification
- Excellent communication and interpersonal skills.
- Proactive attitude with strong initiative.
- Highly organised with attention to detail.
- Ability to manage multiple priorities under pressure.
- Effective teamworking and collaboration skills.
- Confident in oral and written communication.
You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are:
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Group.
- Pension scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Team Leader in Telford employer: Everywhen
Everywhen is an exceptional employer that prioritises employee development and client satisfaction, making it a rewarding place to work. With a hybrid working model in the UK, team members enjoy flexibility while being part of a supportive culture that encourages professional growth through relevant qualifications and incentives. Join us to build meaningful relationships and enhance your career in Financial Services.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Telford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Everywhen). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Everywhen. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Team Leader in Telford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Everywhen.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Everywhen. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Everywhen
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Everywhen to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Everywhen, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Everywhen's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
