At a Glance
- Tasks: Support clients and colleagues, ensuring top-notch service and smooth operations.
- Company: Join one of the UK's largest independent Insurance Brokers with a vibrant culture.
- Benefits: Opportunities for personal and professional growth in a supportive environment.
- Other info: Inclusive workplace committed to diversity and empowering all employees.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Strong communication skills, analytical mindset, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity to join one of the UKs largest independent Insurance Brokers as
International Service Specialist.
We are looking for someone who will support other colleagues in the team and work alongside clients ensuring high service levels are always delivered.
Our International Service Specialists are part of the first point of contact for all client and provider queries and issues as they arise and you will have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
What you will do as an International Service Specialist
This is an overview and not an exhaustive list of responsibilities. Collaborating with your head of area you will develop your own objectives, focusing on the following and more:
- Provide office-based support for your assigned International Sales Consultant and the International team.
- Support the day to day running of the client portfolio, including all client and provider interactions.
- Setting up and supporting actions for policy renewals.
- Develop, maintain and cultivate a constructive and professional relationship with Sales Consultant, Clients and Insurers at all levels.
- Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material
- Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and always ensure accuracy and assist with the analysis of data as required.
- To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
- Prepare template client reports as requested by the Sales Consultant.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in house system is always kept up to date including new business, retention and financial information.
- Support Sales Consultants with new business opportunities, ensuring a first class, first impression to the client.
- What we are looking for in an International Client Service Administrator:
- Professional client focused approach
- Strong personable telephone manner
- Analytical and good judgement
- Exceptional effective verbal and written communication skills
- Well organised and can respond well under pressure and meeting deadlines
- Working well as part of a team as well as being able to work for periods using own initiative
- Experienced in using Microsoft Office Programs
- Efficient and Reliable
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.
So, what are you waiting for? Apply today and one of our team will be in touch.
- #AIB #LI-NW1 #LI-Hybrid
- INDX1
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.
These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies
We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here here to see our standard benefits page
International Service Specialist in Southampton employer: Everywhen
Everywhen is an exceptional employer that prioritises employee development and client satisfaction, making it a rewarding place to work. With a hybrid working model in the UK, team members enjoy flexibility while being part of a supportive culture that encourages professional growth through relevant qualifications and incentives. Join us to build meaningful relationships and enhance your career in Financial Services.
StudySmarter Expert Advice🤫
We think this is how you could land International Service Specialist in Southampton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Everywhen). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Everywhen. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace International Service Specialist in Southampton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Everywhen.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Everywhen. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Everywhen
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Everywhen to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Everywhen, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Everywhen's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
