At a Glance
- Tasks: Support client claims and deliver high-quality customer service in a dynamic environment.
- Company: Join Everywhen, an award-winning insurance intermediary with a focus on development.
- Benefits: Starting salary of £23,132, 26 days holiday, annual bonus, and comprehensive training.
- Other info: Enjoy a supportive culture with opportunities for volunteering and community engagement.
- Why this job: Kickstart your career in insurance with mentorship and a clear progression path.
- Qualifications: No prior experience needed; just bring a positive attitude and strong communication skills.
The predicted salary is between 19475 - 25000 £ per year.
Everywhen, part of the wider Ardonagh Group, is pleased to invite applications for our 2026 Apprentice Claims Handler intake, forming part of our award‑winning Emerging Careers Programme. This structured development pathway offers a supported introduction to the insurance profession, combining full‑time employment with accredited learning. These apprentices are full time positions in either Cardiff or Southampton so you will need to be within a reasonable commute of either of these locations. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete.
About The Programme
Starting in September 2026, apprentices will complete a comprehensive 6‑week induction, followed by an 18‑month Level 3 Insurance Apprenticeship. Throughout the programme, apprentices receive guidance from experienced mentors, on‑the‑job training, and access to our award‑winning Learning & Development team. Successful completion leads to a Chartered Insurance Institute (CII) qualification, enabling progression into specialist, leadership or commercial pathways within Everywhen.
Role Overview
The Apprentice Claims Handler will support the management of client claims and contribute to the delivery of high‑quality customer service. Responsibilities may include:
- Portfolio Support – assisting with day‑to‑day administration of claims, responding to client and insurer queries, and supporting claims activity, ensuring accuracy of information, assisting with progression of the claim.
- Relationship Management – maintaining professional relationships with clients, colleagues, insurer partners and many other parties connected to the claim.
- Claims Management Support – assisting the claims team colleagues, Claims Executives and alike with preparing documentation, gathering data and attending internal or client meetings where required. Support the progression of claims by timely proactive activity. Gain an understanding of policy coverage, claim process and client outcomes.
- System Administration – ensuring accurate CRM records and contributing to process improvements.
This role provides a strong foundation for a long‑term career in insurance.
What We Offer
- Starting salary of £23,132, with increases upon qualification
- 26 days holiday, increasing with length of service
- 35 hour working week
- Annual bonus scheme
- Comprehensive training and ongoing professional development
- A supportive, inclusive working environment
- Pension scheme for when you feel it’s time to retire
- 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
- One day paid volunteering to give back to our communities
- Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
- The Spotlight Awards – celebrating the best of the Ardonagh Group and all the bright talent across our business.
Who We’re Looking For
- A positive attitude and willingness to learn
- Strong communication skills
- Attention to detail and organisational capability
- A collaborative approach and customer‑focused mindset
No prior insurance experience is required. Please submit your application online. Early applications are encouraged, as the vacancy may close ahead of schedule.
About Everywhen
Everywhen is an award‑winning independent intermediary specialising in Insurance Products, recognised for service excellence and customer commitment. We are proud recipients of the Princess Royal Training Award and hold Gold accreditation from Investor in Customers. Our culture is inclusive, collaborative and development‑focused. We invest in internal talent and offer clear progression routes supported by structured learning programmes.
Diversity and Inclusion
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Apprentice Claims Handler in Southampton employer: Everywhen
Everywhen is an exceptional employer, offering a structured development pathway through its Emerging Careers Apprenticeship Programme. With a strong focus on employee growth, comprehensive training, and a supportive work culture, apprentices benefit from mentorship, a competitive salary, and a range of perks including annual bonuses and wellness support. Located in vibrant Cardiff or Southampton, Everywhen fosters an inclusive environment that empowers individuals to thrive in their insurance careers.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Claims Handler in Southampton
✨Get Savvy with Industry Events
Look out for local insurance industry events and workshops. These are fantastic places to meet professionals, learn about the latest trends, and even bag yourself some insider tips. Plus, getting face-to-face time with potential employers like Everywhen can really give you an edge.
✨Engage with Professional Bodies
Join organisations like the Chartered Insurance Institute (CII). They often have resources for apprentices and can connect you with mentors in the insurance field. Making connections through these bodies could lead to great opportunities at companies like Everywhen.
✨Utilise Your Network
Don’t underestimate the power of your university or local career services. They often have partnerships with companies looking for apprentices. Tap into their resources—attend career fairs and book in for mock interviews to make a strong impression.
✨Apply Directly on Our Website
When you're ready to take the plunge, head straight to our website to apply for the apprenticeship at Everywhen. It’s often a great way to get noticed and shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Apprentice Claims Handler in Southampton
Some tips for your application 🫡
Show Your Passion for Insurance:In your cover letter, let your enthusiasm shine through! Explain why you want to dive into the insurance industry, and mention any relevant experiences, like coursework or part-time jobs. This is your chance to show how keen you are to learn and grow in the field, so don’t hold back!
Highlight Key Skills and Qualifications:Make sure to include any qualifications that are relevant to insurance, such as maths or business studies. Showcase skills like attention to detail and analytical thinking in your CV. These are golden in the insurance sector and will help you stand out as a promising candidate for an apprenticeship at Everywhen.
Emphasise Your Learning Potential:As this is an apprenticeship, employers are keen to know your willingness to learn. Include specifics about how you adapt quickly and your previous learning experiences—be it tackling challenging subjects in school or taking part in relevant workshops. Let them know we’re ready to put our learning cap on!
Format Your CV for Clarity:Keep your CV concise and organised! Use bullet points to highlight your relevant experiences and ensure there's a clear structure. This will make it easy for the hiring team at Everywhen to spot the important info. And remember, don’t forget to apply through our website for the best chance of getting noticed.
How to prepare for a job interview at Everywhen
✨Get to Grips with Insurance Basics
Make sure you brush up on the fundamental concepts of insurance, like risk assessment and types of policies. Since you’re applying for an apprenticeship, showing genuine passion and knowledge of these basics can really set you apart, especially with questions around how you would handle scenarios in policy recommendations.
✨Know Your Numbers
Expect to get grilled on some basic calculations or case studies where you’ll need to evaluate risks and premiums. Practising these numerical skills will help, so perhaps look into common insurance scenarios and practice these calculations beforehand—confidence in your numbers can leave a solid impression!
✨Show Off Your People Skills
Insurance is all about relationships, so be ready to talk about times you've had to work in teams or communicate with clients. Think of examples from school projects or part-time jobs where you had to explain something complex clearly. This insight into your interpersonal skills can be crucial for an apprenticeship role at Everywhen.
✨Be Ready for Scenario Questions
During the interview, you might face real-life scenarios to gauge your decision-making process. Take a moment to think through your answers, using the STAR method (Situation, Task, Action, Result) to structure your responses. This will clearly demonstrate your thought process and how you approach challenges in the insurance field!
