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- Tasks: Handle diverse commercial claims and provide top-notch customer service.
- Company: Join a supportive team at a leading insurance firm in Stoke-on-Trent.
- Benefits: Enjoy 26 days holiday, professional training support, and a contributory pension scheme.
- Why this job: Make a real difference by helping clients during their crucial moments.
- Qualifications: Experience in commercial claims handling and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced, cross class, Commercial Claims Handler, thrive on challenge and are passionate about providing exemplary customer service you could be just the person to join our team in Stoke-on-Trent. You would be joining an established, solid, experienced, and friendly team, with the vacancy only arising due to a recent retirement and internal promotion.
Whilst looking for an experienced cross class Commercial Claims Handler, experience in handling haulage, motor trade, liability and property claims would be a distinct advantage, as would progress with professional examinations. Broking experience, including face to face interaction with clients, adjusters, insurers and solicitors etc. would be preferable.
Claims is the benchmark of our service, with our clients relying on us to deliver in their moment of need. We strive to provide our clients with a professional, proactive and empathetic service, keeping them informed throughout the duration of the claim and managing their expectations accordingly.
As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake some client meetings, both virtually and face to face. You will be a technical referral point and assist in the training, mentoring and development of less experienced colleagues.
Claims handling is a fast-paced, challenging environment where you are constantly learning new skills and working to ensure that our clients receive the claims settlement that they’re entitled to, challenging insurers, adjusters etc., where necessary, in order to achieve said settlements. No two days are the same.
Requirements
- Cross class Commercial Claims Handling Experience.
- Passion for providing an exemplary level of customer service.
- CII qualification or progress towards is desirable.
- Proficient in use of Microsoft Office products, Word, Excel and PowerPoint.
- Experience in using Acturis is desirable.
- Client facing claims handling experience within a Broker is desirable.
Person Specification
- Excellent communication, interpersonal, and negotiation skills.
- Proactive attitude, with the ability to use own initiative.
- Excellent organisational skills and willingness to learn.
- The ability to work under pressure, while maintaining attention to detail.
- Effective teamworking skills and ability to train / mentor others.
In return you will be welcomed and supported by our Ardonagh family, joining an organisation that cares about you as a person and your wellbeing.
Benefits
- Holiday entitlement of 26 days plus bank holidays.
- Support with Professional qualifications and training to enhance career development.
- Contributory pension scheme.
- 24-hour support for physical and mental wellbeing.
- 1 paid volunteering day, per year, to give back to our communities.
So, what are you waiting for? Apply today and one of our team will be in touch.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Senior Claims Handler in Norwich employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend local events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values and services. Be ready to discuss how your experience with cross-class claims handling can benefit them. Show off your passion for customer service and your proactive approach!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experiences clearly, especially your client-facing roles and how you’ve handled challenging situations. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, what are you waiting for? Get that application in!
We think you need these skills to ace Senior Claims Handler in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your cross-class Commercial Claims Handling experience and any relevant qualifications, like your CII progress.
Showcase Customer Service Skills: Since providing exemplary customer service is key for us, include examples of how you've gone above and beyond for clients in your previous roles. This will show that you share our passion for client care.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Everywhen
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of cross-class commercial claims, especially haulage, motor trade, liability, and property claims. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since providing exemplary customer service is key for this role, prepare examples of how you've gone above and beyond for clients in the past. Think about situations where you had to manage expectations or resolve conflicts, and be ready to share these stories during the interview.
✨Demonstrate Your Team Spirit
As a Senior Claims Handler, you'll be mentoring others, so highlight your teamwork and leadership skills. Share experiences where you've trained or supported colleagues, and explain how you foster a collaborative environment. This will show that you're not just a great handler but also a valuable team player.
✨Be Ready for Technical Questions
Expect questions about your proficiency with Microsoft Office and any experience with Acturis. Brush up on your technical skills and be prepared to discuss how you've used these tools in your previous roles. This will demonstrate your readiness to hit the ground running in a fast-paced environment.
