At a Glance
- Tasks: Provide excellent customer service and support to clients over the phone.
- Company: Join the UK's largest independent Insurance Brokers with a fun, supportive culture.
- Benefits: 26 days holiday, career progression, qualifications, and mental wellbeing support.
- Other info: Enjoy a dynamic team environment with opportunities for personal growth.
- Why this job: No experience needed; full training provided to kickstart your career now!
- Qualifications: Positive attitude, attention to detail, and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
Are you fed up with long hour weeks or late weekend shifts? Or maybe you’ve recently left education and want to step into a career now, rather than get a degree? Then come join us as a Customer Service Advisor. No experience necessary as we will provide you with full training! You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.
Responsibilities
- Providing great customer service to new and existing customers over the phone, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.
- Processing correspondence, renewals activity and new business quotations with thorough attention to detail, maintaining a high level of accuracy.
- Meeting commercial and team targets and KPI’s by maximising business and service opportunities.
- You will need to enjoy working in a fast-paced team.
We work hard, help and support each other and we’re driven to achieve all our team goals and objectives, all whilst having a lot of fun!
Benefits
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry
- Pension scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Equal Opportunities
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
Customer Service Advisor in Norfolk employer: Everywhen
Join us as a Customer Service Advisor and experience the vibrant work culture at the UK’s largest independent Insurance Brokers. With no prior experience required, we offer comprehensive training, generous benefits including 26 days of holiday, career progression opportunities, and a supportive environment that values diversity and inclusion. Enjoy a fulfilling career where you can thrive both personally and professionally while making a positive impact in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us and our values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will help you feel more confident when answering questions during the interview.
✨Tip Number 3
Show off your personality! We love a positive attitude, so don’t be afraid to let your enthusiasm shine through. A friendly smile can go a long way in customer service!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our awesome benefits.
We think you need these skills to ace Customer Service Advisor in Norfolk
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our fun and supportive team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant skills or experiences, even if they’re from retail or hospitality. We love seeing how your background can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is easy to read and free of errors. A well-structured application shows us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Everywhen
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them the largest independent Insurance Brokers in the UK. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of examples from your past roles in retail or hospitality where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to attention to detail and teamwork, as these are crucial for the role. Practice responses that highlight your ability to learn quickly and work collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your answers for clarity.
✨Bring a Positive Attitude
During the interview, let your enthusiasm shine through! A positive attitude is essential for this role, so be sure to express your excitement about the opportunity and your willingness to contribute to the team’s success. Remember, they’re looking for someone who fits into their fun and supportive culture.
