Digital Content & Optimisation Specialist in London

This is a 12-month fixed term contract. If you love shaping brilliant digital experiences and turning data into meaningful improvements, this is a role where your work will be seen, felt and celebrated. You’ll join a growing Digital team on a mission to elevate our online journeys, strengthen our brand presence and help deliver ambitious group‑wide growth targets. This is your chance to make a real impact across a diverse portfolio of websites and digital channels — bringing ideas to life, championing user needs and helping us deliver an exceptional digital experience end‑to‑end.

What You’ll Be Doing

• Optimising digital journeys — improving conversion performance and ensuring content is accurate, engaging and aligned with business needs.
• Analysing user behaviour using tools such as Google Analytics and Hotjar to uncover insights and opportunities.
• Designing and testing improvements that enhance customer experience and drive measurable performance uplift.
• Publishing and maintaining CMS content to maximise SEO and accessibility performance.
• Collaborating with specialists across the business and with external agencies to deliver technical and experiential enhancements.
• Reporting on performance to keep optimisation and journey quality front and centre.
• Supporting the Digital Content & Optimisation Manager with the wider optimisation roadmap, content management and digital strategy.
• Contributing to email and SMS activity when needed.

What You’ll Bring

• Experience in website optimisation and/or content management, ideally within financial services or another regulated environment.
• Strong communication skills and the ability to translate data, ideas and recommendations clearly.
• A solid understanding of UX/UI principles and how they influence user behaviour.
• Hands‑on experience with CMS platforms (e.g. Umbraco) and analytics tools such as Google Analytics and Hotjar.
• Excellent organisational skills and the ability to thrive in a fast‑paced, multi‑project environment.
• A collaborative, approachable style with the confidence to work across varied teams and personalities.

Who You Are

• A creative, strategic thinker with a genuine passion for user journeys and conversion optimisation.
• Curious and always learning — you keep up with digital best practice and enjoy sharing knowledge.
• Commercially aware, results‑driven and comfortable reporting on performance.
• Resilient, proactive and able to manage competing priorities without losing momentum.
• Someone who enjoys working in a highly networked environment and building strong relationships.

You’ll be part of a supportive, ambitious digital team where your ideas matter and your work directly shapes the experience of thousands of customers. We’ll give you the space to grow, the tools to succeed and the opportunity to make a meaningful impact across one of the UK’s largest independent insurance distribution groups.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
• 35 hour working week.
• Opportunity to progress your career across the entire Ardonagh family.
• Award‑winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing.
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
• One day paid volunteering to give back to our communities.
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.