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- Tasks: Support personal lines client portfolio and handle day-to-day enquiries.
- Company: Join The Ardonagh Group, a diverse and inclusive workplace.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Dynamic role with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the personal lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal and external clients
Account Handler - Personal Lines in Lincolnshire employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Personal Lines in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client queries, it's crucial to sound confident and professional over the phone. Grab a friend and do some mock calls to get comfortable with common questions and scenarios.
✨Tip Number 3
Research the company! Familiarise yourself with The Ardonagh Group's values and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Account Handler - Personal Lines in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience in managing client portfolios and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values at StudySmarter. Keep it engaging and personal!
Showcase Your Communication Skills: As an Account Handler, communication is key. In your application, demonstrate your ability to handle queries and maintain relationships. We love seeing examples of how you've successfully managed client interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Make sure you understand the ins and outs of personal lines insurance. Brush up on common terms, processes, and the specific responsibilities of an Account Handler. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for clients and providers, strong communication is key. Prepare examples of how you've effectively handled client queries or resolved issues in the past. This will demonstrate your ability to maintain professional relationships and manage expectations.
✨Be Proactive
During the interview, highlight instances where you've taken initiative in your previous roles. Discuss how you’ve proactively addressed discrepancies or improved processes. This aligns perfectly with the proactive approach expected in the Account Handler position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their approach to client retention or how they support their staff in achieving cross-selling targets.
