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For Companies At a Glance
- Tasks: Engage with customers, provide tailored insurance advice, and ensure exceptional service.
- Company: Join a leading insurance firm focused on customer experience and team collaboration.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and career development opportunities.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: Experience in insurance is preferred; strong communication and computer skills are essential.
- Other info: We promote diversity and inclusion, ensuring a welcoming workplace for everyone.
The predicted salary is between 30000 - 48000 £ per year.
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.
The team currently work in a hybrid manner with Monday and Friday working from home and Tuesday, Wednesday and Thursday in the office. We recruit people who share those values.
When you join us you will play your part, ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.
Responsibilities:- Dealing with inbound and outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements.
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times.
- Processing daily email correspondences and renewal processes, from invite through to completion.
- Ensuring that all workflow activity is completed in accordance with approved business processes.
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
- Experience in the insurance industry.
- Experience in Charities insurances and/or commercial combined is preferred but not essential.
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Competent in computer skills, including Microsoft Office packages as well as CRM systems.
We offer a competitive salary, on target bonus scheme, knowledge development and internal training to develop your corporate career, and further career opportunities throughout our business.
#AIBEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor
✨Tip Number 1
Familiarise yourself with the insurance products and services we offer. Understanding our offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by practising active listening. During any interactions, whether in interviews or networking, make sure to listen carefully to others and respond thoughtfully to their needs.
✨Tip Number 3
Emphasise your adaptability and teamwork skills. We value those who can work well in a hybrid environment and collaborate with colleagues, so be ready to share examples of how you've successfully worked in teams.
✨Tip Number 4
Research our company culture and values. Understanding what sets us apart will allow you to align your personal values with ours, making it easier to convey why you're a great fit for the role.
We think you need these skills to ace Insurance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance industry. Emphasise any roles where you've dealt with customer service, as this is crucial for the Insurance Advisor position.
Craft a Compelling Cover Letter: In your cover letter, showcase your engaging communication style and positive attitude. Mention specific examples of how you've successfully met customer needs in previous roles.
Highlight Relevant Skills: Clearly outline your competencies in computer skills and CRM systems. Mention any experience you have with Microsoft Office packages, as these are essential for the role.
Showcase Teamwork and Adaptability: Provide examples in your application that demonstrate your ability to work as part of a team and adapt to changing situations. This aligns with the company's values and the hybrid working model.
How to prepare for a job interview at Everywhen
✨Showcase Your Communication Skills
As an Insurance Advisor, effective communication is key. Be prepared to demonstrate your ability to engage with customers clearly and positively. Use examples from your past experiences where you successfully communicated complex information in a simple way.
✨Understand the Company Values
Familiarise yourself with the company's values and culture. During the interview, express how your personal values align with theirs, particularly around customer service and teamwork. This will show that you are a good fit for their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to handle customer complaints or adapt to changing circumstances, and be ready to discuss how you managed those challenges.
✨Demonstrate Your Industry Knowledge
Having a background in the insurance industry is essential. Brush up on current trends, especially in charity and commercial insurance. Being able to discuss these topics will show your passion for the role and your commitment to providing excellent service.
