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- Tasks: Support high-net-worth clients and build strong relationships while handling queries.
- Company: Join a friendly team at a leading insurance company in Glasgow.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Why this job: Make a real impact in customer service and grow your career in insurance.
- Qualifications: 2 years insurance experience and excellent communication skills.
- Other info: Opportunities for qualifications and a positive, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Account Handler within our friendly team based in Glasgow.
Overview
So, what does the role of a Senior Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service as relationship-building with our clients will be the key to your success. In this role you will be working on a protected book of high-net-worth clients. As a Senior Account Handler you will provide support to colleagues along with the Team Leader and provide training to the team where required.
Responsibilities
- You will be supporting a designated client portfolio, acting as the first point of contact, building strong relationships, and assisting with client queries.
- Support a protected book of high-net-worth clients and provide training to the team where required.
- Provide support to colleagues and the Team Leader as part of the broader team.
- Engage in relationship-building with clients to contribute to customer service success.
Qualifications and Requirements
- You will need a minimum of 2 years experience working in the Insurance Industry.
- Time management skills with the ability to work independently.
- Experience of cross selling and upselling products.
- Excellent communication skills.
- Knowledge of motor and home insurance.
- Ability to develop and maintain client relationships.
- Proactive mindset, initiative, and entrepreneurial spirit.
- Willingness to learn and be curious; opportunities to gain qualifications are available.
- Team-oriented, positive, engaging, collaborative, with resilience to adapt to change.
Benefits and Development
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Everywhen family.
- Gain CII or ACII qualifications to boost knowledge and career prospects.
- Pensions scheme for retirement.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- The Spotlight Awards, recognizing talent across our group.
So, what are you waiting for? Apply today and one of our team will be in touch.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Senior Account Handler - Personal Lines in Glasgow employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Handler - Personal Lines in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Senior Account Handler role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples where you've built strong relationships with clients, especially high-net-worth ones. We want to hear how you’ve handled queries and provided top-notch support!
✨Tip Number 3
Show off your proactive mindset! During interviews, share instances where you've taken the initiative to upsell or cross-sell products. This will demonstrate your entrepreneurial spirit and how you can contribute to our team's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly team in Glasgow.
We think you need these skills to ace Senior Account Handler - Personal Lines in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Handler role. Highlight your experience in the insurance industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and relationship-building. Let us know why you're excited about this opportunity and how you can contribute to our friendly team.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s successful cross-selling or upselling, we want to see how you've made a difference in your previous roles. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application gets to the right people. So, what are you waiting for? Hit that apply button!
How to prepare for a job interview at Everywhen
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of motor and home insurance. Be ready to discuss specific products and how they can benefit high-net-worth clients. This will show that you're not just familiar with the industry, but that you can also provide valuable insights.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about times when your proactive approach made a difference. This is key for the role, so make it a focal point in your answers.
✨Demonstrate Team Spirit
Since this role involves supporting colleagues and providing training, be ready to talk about your experience working in teams. Share instances where you’ve collaborated effectively or helped others grow, as this will highlight your team-oriented mindset.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
