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- Tasks: Support clients by managing their insurance portfolios and resolving queries.
- Company: Dynamic insurance firm committed to inclusivity and empowerment.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a supportive team with excellent career advancement potential.
- Why this job: Be the go-to person for clients and make a real difference in their insurance experience.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal and external clients
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Insurance Account Handler - Personal Lines in Essex employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler - Personal Lines in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handlers and practice your responses. We want you to showcase your skills in handling client queries and maintaining relationships, so be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them of your enthusiasm for the role and how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the insurance world.
We think you need these skills to ace Insurance Account Handler - Personal Lines in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of an Insurance Account Handler. Highlight your experience with client portfolios, handling queries, and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the insurance industry and how you can help maintain strong relationships with clients and insurers.
Showcase Your Communication Skills: As the first point of contact for clients and providers, strong communication skills are key. In your application, give examples of how you've effectively handled enquiries or resolved issues in the past. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Make sure you understand the role of an Insurance Account Handler inside out. Familiarise yourself with personal lines insurance, client management, and the day-to-day tasks involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for clients and providers, strong communication is key. Prepare examples of how you've effectively handled queries or resolved issues in the past. This will demonstrate your ability to maintain professional relationships and manage expectations.
✨Be Proactive
Employers love candidates who take initiative. Think of situations where you’ve gone above and beyond to solve a problem or improve a process. Share these stories during your interview to highlight your proactive approach and commitment to client satisfaction.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the role might face. This shows your enthusiasm and helps you assess if the company is the right fit for you.