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- Tasks: Provide top-notch customer service and support to clients and insurers via phone and email.
- Company: Join Everywhen, the UK's largest independent Insurance Brokers, in a supportive team environment.
- Benefits: Enjoy a competitive salary, hybrid work options, and a focus on your wellbeing.
- Why this job: Be part of a caring organisation that values teamwork and personal growth.
- Qualifications: Must have 2 years of office-based customer service experience and excellent administrative skills.
- Other info: This role offers a friendly atmosphere with convenient transport links in Southampton.
The predicted salary is between 20800 - 36400 £ per year.
Location: Southampton (Hybrid follow completion of probation)
Do you have office‑based customer service experience?
Salary: £25,154
We are on the look out for a talented Customer Service Representative to join our growing team.
Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and you’re training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.
So, what does the role of a Customer Service Representative here involve?
- Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
- Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
- Support with administration duties such as invoicing, accounts, claims, underwriting.
What are we looking for in our Customer Service Representatives?
- Office-based customer service experience.
- Organised with excellent administrative skills
- Professional with a customer focussed approach
You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.
So, what are you waiting for? Apply today and one of our team will be in touch.
#AIB #LI-NW1 #LI-Hybrid
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies:
We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here to see our standard benefits page
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Customer Service Representative employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially employee benefits. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since you'll be the first point of contact for clients and insurers, being articulate and professional is key to making a great impression.
✨Tip Number 3
Showcase your teamwork abilities. Everywhen values collaboration, so be prepared to discuss examples of how you've successfully worked in a team environment and supported your colleagues in achieving shared goals.
✨Tip Number 4
Research Everywhen's company culture and values. Being able to align your personal values with theirs will not only help you stand out but also show that you're genuinely interested in becoming part of their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your 2 years of office-based customer service experience in your CV and cover letter. Use specific examples that showcase your skills in handling client queries and providing support.
Tailor Your Application: Customise your CV and cover letter to reflect the job description provided by Everywhen. Mention your organisational skills and customer-focused approach, as these are key attributes they are looking for.
Showcase Teamwork Skills: Since the role requires working in a team, include examples of how you have successfully collaborated with colleagues in previous roles. This will demonstrate your ability to fit into their supportive work environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Everywhen
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability and experience in the field.
✨Demonstrate Team Spirit
Since the role requires working closely with a team, be prepared to discuss how you collaborate with others. Share examples of how you've supported colleagues or contributed to team goals in past positions, showing that you're a team player.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or managing multiple tasks. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training processes, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.