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- Tasks: Support clients with insurance queries and manage their portfolios daily.
- Company: Dynamic insurance firm focused on inclusivity and professional growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal development.
- Other info: Join a supportive team where you can thrive and reach your full potential.
- Why this job: Be the go-to person for clients and make a real difference in their insurance experience.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal and external clients
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Account Handler - Personal Lines Insurance in Cornwall employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Personal Lines Insurance in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handler positions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you’ll fit into their team, so don’t be afraid to let your enthusiasm for the role shine through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to take on the challenges of an Account Handler.
We think you need these skills to ace Account Handler - Personal Lines Insurance in Cornwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values. Keep it professional but let your personality show through.
Showcase Your Communication Skills: As an Account Handler, communication is key. In your application, demonstrate your ability to handle queries and maintain relationships. We love seeing examples of how you've successfully managed client interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Make sure you understand the ins and outs of personal lines insurance. Brush up on key terms, processes, and the specific responsibilities of an Account Handler. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for clients and providers, strong communication is key. Prepare examples of how you've effectively handled client queries or resolved issues in the past. This will demonstrate your ability to maintain professional relationships and manage expectations.
✨Be Proactive
During the interview, highlight instances where you've taken initiative in your previous roles. Discuss how you’ve proactively addressed discrepancies or improved processes. This aligns perfectly with the proactive approach expected in the Account Handler position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!