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- Tasks: Lead and shape strategy for a dynamic contact centre, ensuring top-notch performance.
- Company: A leading contact centre solutions provider in Colchester with a focus on innovation.
- Benefits: Enjoy a hybrid working model for better work-life balance and competitive salary.
- Why this job: Make a real impact by leading teams and driving performance in a thriving environment.
- Qualifications: Strong background in contact centres and proven leadership skills required.
- Other info: Join a forward-thinking company that values customer focus and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading contact centre solutions provider in Colchester is seeking an experienced Contact Centre Manager. In this role, you will have full operational responsibility, shaping strategy and ensuring efficient operations.
Responsibilities include:
- Leading Team Leaders
- Delivering on performance KPIs
- Ensuring compliance with regulatory standards
The ideal candidate should have a strong background in contact centres, proven leadership skills, and a customer-focused mindset. This position promotes a hybrid working model, enhancing work-life balance.
Strategic Contact Centre Manager: People & Performance in Colchester employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Contact Centre Manager: People & Performance in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the contact centre industry and let them know you're on the hunt for a Strategic Contact Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to performance KPIs and compliance. We want you to showcase your leadership skills and customer-focused mindset, so practice answering common interview questions related to these areas.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process, so don’t miss out!
We think you need these skills to ace Strategic Contact Centre Manager: People & Performance in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership experience and any specific achievements in contact centre management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Strategic Contact Centre Manager role. Share your passion for customer service and how you can drive performance KPIs.
Showcase Your Leadership Style: We want to know how you lead teams! In your application, give examples of how you've motivated Team Leaders and improved team performance in previous roles. This will help us see your potential impact on our operations.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Everywhen
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to contact centres. Be ready to discuss how you've met or exceeded these metrics in your previous roles, as this will show your understanding of the operational side of the job.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you successfully led a team through challenges or improved performance. This will demonstrate your ability to manage Team Leaders effectively and inspire your team.
✨Understand Compliance Standards
Brush up on the regulatory standards that affect contact centres. Being able to discuss how you ensure compliance in your operations will show that you take this aspect seriously and can maintain high standards in your work.
✨Embrace the Hybrid Model
Since this role promotes a hybrid working model, be prepared to discuss how you manage teams both remotely and in-person. Share strategies you’ve used to maintain team cohesion and performance in a flexible work environment.
