At a Glance
- Tasks: Support clients with employee benefits and manage multiple accounts efficiently.
- Company: Join a diverse and inclusive company committed to your growth.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional development.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real difference by helping clients navigate their employee benefits.
- Qualifications: Strong communication skills and a passion for learning are essential.
The predicted salary is between 35000 - 42000 £ per year.
We are looking for a Client Support Manager to join our team and provide support to clients on all their employee benefits, working with the employer, their employees, benefits platform technology and benefits providers.
What you will do as a Client Support Manager:
- Serve as a point of contact for employers regarding their employee benefits, providing guidance, support, and responding to employee enquiries.
- Deliver administrative support to clients by managing updates with providers, including new joiners, leavers, employee changes, and annual renewal activities.
- Where clients operate a benefits platform, maintain accurate employee records, manage enrolment processes, and oversee monthly benefits payroll reporting.
- Provide proactive support to the Client Director in managing client relationships and ensuring service excellence.
- Work effectively under pressure to meet strict deadlines, such as monthly benefits payroll reporting and renewal processes.
- Manage multiple client accounts simultaneously, with strong planning, prioritisation, and organisational skills to balance competing demands.
- Collaborate with the technology team to ensure client benefits platforms remain accurate and up to date.
- Contribute to the ongoing development and implementation of internal best practices to enhance operational efficiency.
What we are looking for in a Client Support Manager:
- We are looking for a detail focused individual who is committed to providing a high level of support for our clients. They are the sort of person who works well in a team, wants to learn more and is keen to improve.
Required Skills:
- Clear written and oral communication
- A good education to A level or equivalent
- Strong analytical skills and ability to manipulate and interpret data
- A good knowledge of all employee benefits including flexible benefits and pensions
- IT literate, ideally with knowledge of benefits platforms as well as Microsoft Excel, PowerPoint and Word
- Well organised and able to deliver to agreed timescales and expected quality standards
- Able to work under pressure
- Committed to learning and development
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Client Support Manager employer: Everywhen
Everywhen is an exceptional employer that prioritises employee development and client satisfaction, making it a rewarding place to work. With a hybrid working model in the UK, team members enjoy flexibility while being part of a supportive culture that encourages professional growth through relevant qualifications and incentives. Join us to build meaningful relationships and enhance your career in Financial Services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Everywhen!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Everywhen.
We think you need these skills to ace Client Support Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Everywhen. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Everywhen and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Everywhen. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Everywhen's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Everywhen
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Everywhen.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Everywhen will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Everywhen and how you would contribute to adapting HR strategies.
