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- Tasks: Support clients and insurers with group risk policies, ensuring top-notch customer service.
- Company: Join Everywhen, a leading independent insurance broker focused on employee benefits.
- Benefits: Enjoy a 35-hour work week, no weekends, and great perks from Towergate Employee Benefits.
- Why this job: Be part of a supportive team that values your growth and wellbeing in a dynamic environment.
- Qualifications: Customer service or admin experience in group risk is essential; strong Microsoft Office skills required.
- Other info: Everywhen promotes diversity and inclusion, ensuring a welcoming workplace for all.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Join to apply for the Client Services Specialist – Group Risk role at Everywhen
Join to apply for the Client Services Specialist – Group Risk role at Everywhen
Direct message the job poster from Everywhen
Do you have experience with administrating group life, group income protection or group critical policies?
We’re on the hunt for a talented Client Services Specialist to join our growing team. You’ll work Monday to Friday, just 35 hours per week, no weekends or evenings! You will also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Employee Benefits.
Our Client Services Specialists in Group Risk are the first point of contact, providing support to both our clients and providers to keep them updated and provide a market leading customer experience. You will gather all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants.
So, what does the role of a Client Services Specialist here involve?
- Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
- Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
- Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
What are we looking for in our next Client Services Specialist?
- Customer Service and/or Administration experience within either Group Risk, Employee Benefits or Group Life is essential.
- Strong admin skills and proficient with Microsoft Office packages.
- Willing to learn and have a natural curiosity.
- Be positive, collaborative and resilient. No two days here are the same.
In return you will be welcomed and supported by Towergate Employee Benefits, part of our Everywhen family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing
So, what are you waiting for? Apply today and one of our team will be in touch.
#AIB
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
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Client Services Specialist - Group Risk employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist - Group Risk
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Client Services Specialist in Group Risk. Understanding the nuances of customer service and administration within this sector will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals already working in the insurance industry, particularly those involved in group risk or employee benefits. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Practising how you would handle client queries or policy renewals can give you an edge in interviews.
✨Tip Number 4
Research Everywhen and Towergate Employee Benefits thoroughly. Understanding their values and culture will allow you to align your responses with what they are looking for in a candidate.
We think you need these skills to ace Client Services Specialist - Group Risk
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any customer service or administration experience you have, particularly in Group Risk, Employee Benefits, or Group Life. Use specific examples to demonstrate your skills and how they relate to the role.
Showcase Your Skills: Mention your strong administrative skills and proficiency with Microsoft Office packages. Provide examples of how you've used these skills in previous roles to support your application.
Express Your Curiosity: The job description mentions a willingness to learn and natural curiosity. Include a brief section in your application that highlights your eagerness to grow and adapt in a dynamic work environment.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Everywhen. Mention your collaborative spirit and resilience, as these traits are important for the team-oriented environment they promote.
How to prepare for a job interview at Everywhen
✨Showcase Your Customer Service Skills
As a Client Services Specialist, you'll be the first point of contact for clients and insurers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to provide excellent support.
✨Familiarise Yourself with Group Risk Policies
Understanding group life, income protection, and critical illness policies is crucial for this role. Brush up on these topics before the interview so you can speak confidently about them. This will show your genuine interest in the position and your readiness to contribute.
✨Highlight Your Administrative Skills
Strong admin skills are essential for this role. Be ready to discuss your experience with invoicing, claims, and using Microsoft Office. Mention any specific tools or software you've used that relate to the job, as this will demonstrate your capability to handle the administrative tasks required.
✨Emphasise Teamwork and Collaboration
The job requires working closely with a team, so it's important to convey your ability to collaborate effectively. Share examples of how you've worked in teams in the past, highlighting your positive attitude and resilience in achieving common goals.