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- Tasks: Be the go-to person for client queries and admin tasks, ensuring top-notch service.
- Company: Join Everywhen, a friendly team dedicated to exceptional customer experiences in the insurance industry.
- Benefits: Enjoy hybrid working options, a supportive team, and opportunities for personal development.
- Why this job: Make a real impact by helping customers while growing your skills in a positive environment.
- Qualifications: Previous admin experience, strong communication skills, and a customer-centric approach are essential.
- Other info: Everywhen values diversity and inclusion, creating a workplace where everyone can thrive.
The predicted salary is between 28800 - 43200 £ per year.
Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).
Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceeds their expectations and retains their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.
Responsibilities- Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in-house system is always kept up to date.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
- Previous administration experience
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability
- Proven ability to adapt to change
- Proven team player
- Delivers a high level of customer service
- Willingness to develop
- Customer centric approach
- Efficient and reliable
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Client Services Administrator employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with the insurance industry and customer service best practices. Understanding the specific needs of clients in this sector will help you stand out during interviews.
✨Tip Number 2
Showcase your communication skills by engaging with potential colleagues or connections on platforms like LinkedIn. This can give you insights into the company culture and demonstrate your proactive approach.
✨Tip Number 3
Prepare for the interview by practising responses to common customer service scenarios. Being able to articulate how you would handle specific situations can highlight your problem-solving abilities.
✨Tip Number 4
Research Everywhen's values and mission statement. Aligning your personal values with theirs during discussions can show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Use keywords from the job description, such as 'excellent verbal and written communication skills' and 'strong organisational skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Services Administrator position. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to Everywhen's goal of exceeding customer expectations.
Showcase Your Team Player Skills: Emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with colleagues to achieve a common goal, as this aligns with the company's emphasis on teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Everywhen
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous customer service experiences. Share specific examples where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Strong Organisational Skills
The job requires excellent organisational abilities. During the interview, highlight instances where you successfully managed multiple tasks or projects simultaneously, ensuring that deadlines were met without compromising quality.
✨Emphasise Teamwork and Adaptability
Everywhen values team players who can adapt to change. Be ready to talk about how you've worked collaboratively in a team setting and how you've adjusted to new processes or challenges in your previous roles.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
