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- Tasks: Be the first point of contact for clients and manage day-to-day administration.
- Company: Join a warm and welcoming team in a dynamic office environment.
- Benefits: Competitive salary, hybrid working options after probation, and a supportive culture.
- Other info: Inclusive workplace that empowers you to reach your full potential.
- Why this job: Make a real impact by providing exceptional customer service and building relationships.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Winnersh (Office-based until probation passed)
Salary: £25,000
Do you have office-based customer service and administration experience? We have an exciting opportunity to join our warm and welcoming team at our office in Winnersh. This role will be office-based but on completion of your probation period can become hybrid if required.
Our Client Services Administrators are a key part of our business, speaking to our clients on non-advised queries and ensuring we understand their needs and provide a service that exceeds their expectations and retains their loyalty. We strive to provide a market-leading customer experience, and that's driven by you. Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.
What you will do as a Client Services Administrator:
- Be the first point of contact and liaise directly with clients, insurers and other internal and external sources for day-to-day administration.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data.
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Client Services Administrator employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can exceed client expectations, just like they want in a Client Services Administrator.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve gone above and beyond for a customer or solved a tricky problem. This shows you’re proactive and can handle the day-to-day admin tasks while keeping clients happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch that shows you’re genuinely interested in the role and reinforces your enthusiasm for joining their team.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Client Services Administrator role. Highlight your office-based customer service and administration experience, as this is key for us.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you’re excited about joining our team in Winnersh and how you can contribute to providing a market-leading customer experience.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your responses are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Administrator. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're proactive and ready to tackle the challenges of the job.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with clients or colleagues in the past. Highlight your ability to listen, adapt, and respond to their needs – it’s what sets you apart!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client queries or administrative tasks. Practice responding to these types of questions, focusing on how you would ensure excellent service and meet SLAs while keeping everyone updated.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the tools they use for administration, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.