What you’ll do:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide clear, accurate advice and support to customers on their insurance policies.
- Resolve queries efficiently while maintaining compliance with industry standards.
- Update and maintain customer records with precision and attention to detail.
What we’re looking for:
- Excellent telephone manner and strong written communication skills.
- Experience in an insurance role is desired
- Ability to work in a fast-paced environment while delivering outstanding service.
- Strong problem-solving skills and attention to detail.
- Please note: We’re looking for candidates with insurance experience
Why join us?
- A supportive team environment where your expertise is valued.
- Opportunities for career development and progression.
- Competitive benefits package.
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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
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Client Service Advisor employer: Everywhen
Everywhen in East Grinstead is an exceptional employer, offering a dynamic work culture that prioritises client relationships and employee well-being. With flexible hybrid working options, a competitive salary, and a generous bonus structure, employees are empowered to thrive both professionally and personally. The company fosters growth opportunities, ensuring that team members can develop their skills while contributing to the success of the UK's largest independent insurance broker.
