At a Glance
- Tasks: Provide excellent customer service to clients via phone and email.
- Company: Join a supportive team at Navigators and General in Cheltenham.
- Benefits: 26 days holiday, life assurance, and career progression opportunities.
- Other info: Enjoy a vibrant workplace with a focus on wellbeing and community support.
- Why this job: Gain valuable skills with full training and enjoy a hybrid work model.
- Qualifications: No experience needed; just a positive attitude and teamwork spirit.
The predicted salary is between 22000 - 26000 € per year.
Do you have Customer Service or Administration experience? We’re on the hunt for a talented Customer Service Advisor to join our team in Cheltenham. You’ll work Monday to Friday, just 35 hours a week. No experience necessary as we will provide you with full training! Initially you will work from our office in Cheltenham, with convenient transport links, alongside our welcoming and supportive team. Once you’re feeling confident and your training is complete, this role will become hybrid if you wish, where you’ll have the option to work 3 days in the office and 2 days from home every week.
What does the role of a Customer Service Advisor here involve?
- Provide great customer service to our existing clients over the phone and via email.
- Have great attention to detail, skills to process administrative tasks, and the ability to learn quickly, plus a positive and can-do attitude is a must.
- Meeting and exceeding performance KPI’s and targets.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
In return you will be welcomed and supported by Navigators and General, part of the Ardonagh family, an organisation that cares about you as a person and your wellbeing.
Some Of The Other Benefits Are:
- Holiday entitlement of 26 days plus bank holidays.
- Company funded membership for your CII/ACII qualification.
- Life Assurance, Insurance and Income Protection.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
So, what are you waiting for? Apply today and one of our team will be in touch.
AIBEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Customer Service Advisor in Cheltenham employer: Everywhen
Navigators and General, part of the Ardonagh family, is an exceptional employer located in Cheltenham, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With a commitment to training and career progression, employees can enjoy a hybrid working model after initial training, alongside generous benefits such as 26 days of holiday, life assurance, and opportunities for professional qualifications. Join a team that values collaboration and celebrates individual contributions through initiatives like the Spotlight Awards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Navigators and General. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved an issue. Being able to share these experiences will show that you’re ready for the role, even if you don’t have direct experience.
✨Tip Number 3
Be yourself! The team is looking for someone with a positive attitude and a can-do spirit. Don’t be afraid to let your personality shine through in your interview – it’s all about finding the right fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our supportive team in Cheltenham!
We think you need these skills to ace Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or administration experience you have, even if it's from previous roles or volunteer work. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you think you'd be a great fit for our team. Keep it friendly and professional, and don’t forget to mention your positive attitude and willingness to learn.
Show Off Your Communication Skills:Since this role involves a lot of communication with clients, make sure your application showcases your ability to convey information clearly and effectively. Whether it’s through your CV, cover letter, or any additional documents, let your personality and communication style come through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy to do!
How to prepare for a job interview at Everywhen
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities mentioned in the job description, like providing great customer service and meeting performance KPIs. This will help you tailor your answers to show how you can excel in the role.
✨Show Off Your People Skills
Customer service is all about communication! Prepare examples of how you've successfully interacted with customers or colleagues in the past. Even if you don’t have direct experience, think of times when you’ve helped someone or resolved a conflict. This will demonstrate your ability to work well in a team and handle customer queries effectively.
✨Emphasise Your Positive Attitude
A can-do attitude is essential for this role. During the interview, express your enthusiasm for helping others and your willingness to learn. Share stories that highlight your positivity and resilience, especially in challenging situations. This will resonate well with the interviewers and show that you’re a great fit for their supportive team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows that you’re genuinely interested in the role and the company, and it gives you a chance to assess if it’s the right fit for you too.
