At a Glance
- Tasks: Support client claims and deliver top-notch customer service in a dynamic team.
- Company: Join Everywhen, an award-winning insurance intermediary with a collaborative culture.
- Benefits: Starting salary of £23,132, 26 days holiday, and comprehensive training.
- Other info: Enjoy a supportive environment with clear progression routes and community involvement opportunities.
- Why this job: Kickstart your insurance career with hands-on learning and mentorship from industry experts.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 23132 - 23132 £ per year.
Everywhen, part of the wider Ardonagh Group, is pleased to invite applications for our 2026 Apprentice Claims Handler intake, forming part of our award‑winning Emerging Careers Programme. This structured development pathway offers a supported introduction to the insurance profession, combining full‑time employment with accredited learning. These apprentices are full‑time positions in either Cardiff or Southampton so you will need to be within a reasonable commute of either of these locations. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete. Starting in September 2026, apprentices will complete a comprehensive 6‑week induction, followed by an 18‑month Level 3 Insurance Apprenticeship. Throughout the programme, apprentices receive guidance from experienced mentors, on‑the‑job training, and access to our award‑winning Learning & Development team. Successful completion leads to a Chartered Insurance Institute (CII) qualification, enabling progression into specialist, leadership or commercial pathways within Everywhen.
Role Overview
The Apprentice Claims Handler will support the management of client claims and contribute to the delivery of high‑quality customer service. Responsibilities may include:
- Portfolio Support – assisting with day‑to‑day administration of claims, responding to client and insurer queries, and supporting claims activity, ensuring accuracy of information, assisting with progression of the claim.
- Relationship Management – maintaining professional relationships with clients, colleagues, insurer partners and many other parties connected to the claim.
- Claims Management Support – Assisting the claims team colleagues, Claims Executives and alike with preparing documentation, gathering data and attending internal or client meetings where required. Support the progression of claims, by timely proactive activity. Gain an understanding of policy coverage, claim process and client outcomes.
- System Administration – ensuring accurate CRM records and contributing to process improvements.
This role provides a strong foundation for a long‑term career in insurance.
What We Offer
- Starting salary of £23,132, with increases upon qualification.
- 26 days holiday, increasing with length of service.
- 35 hour working week.
- Annual bonus scheme.
- Comprehensive training and ongoing professional development.
- A supportive, inclusive working environment.
- Pension scheme for when you feel it’s time to retire.
- 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing.
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
- One day paid volunteering to give back to our communities.
- Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
Who We’re Looking For
We welcome applications from motivated, enthusiastic individuals who demonstrate:
- A positive attitude and willingness to learn.
- Strong communication skills.
- Attention to detail and organisational capability.
- A collaborative approach and customer‑focused mindset.
No prior insurance experience is required.
How to Apply
Please submit your application online. Early applications are encouraged, as the vacancy may close ahead of schedule.
Come and be part of a fantastic opportunity and start your insurance career with Everywhen.
About Everywhen
Everywhen is an award winning independent intermediary specialising in Insurance Products, recognised for service excellence and customer commitment. We are proud recipients of the Princess Royal Training Award and hold Gold accreditation from Investor in Customers. Our culture is inclusive, collaborative and development‑focused. We invest in internal talent and offer clear progression routes supported by structured learning programmes.
Diversity and inclusion
Here at Everywhen we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers and insurer partners equally, fairly and respectfully. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Apprentice Claims Handler in Cardiff employer: Everywhen
Everywhen is an exceptional employer, offering a structured apprenticeship programme that combines full-time work with accredited learning in the insurance sector. With a supportive and inclusive culture, employees benefit from comprehensive training, mentorship from experienced professionals, and clear pathways for career progression, all while enjoying competitive salaries and generous benefits in vibrant locations like Cardiff and Southampton.
