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For Companies At a Glance
- Tasks: Support clients, build relationships, and assist with queries in a dynamic environment.
- Company: Join the UK's largest independent Insurance Brokers in Stevenage.
- Benefits: Enjoy 26 days holiday, a pension scheme, and mental wellbeing support.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Experience in SMEs and Commercial Combined Insurance is essential.
- Other info: Opportunities for career progression and professional qualifications available.
The predicted salary is between 28800 - 43200 £ per year.
Ready for Your Next Big Career Move in Insurance?
Join Our Friendly Team as an Insurance Account Handler
Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker.
As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.
What You’ll Be Doing
You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. Provide ongoing technical, administrative and customer service support to Account Executives. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.
What We’re Looking For
We’re open to diverse backgrounds, but here are a few essentials:
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Insurance industry experience is a must.
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A positive, proactive attitude and a drive to deliver the best client experience.
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Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
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Confidence in communication, both over the phone and face‑to‑face.
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A collaborative spirit and the resilience to adapt in a fast‑paced environment.
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Integrity and honesty—essential in our regulated industry and valued in our culture.
What You’ll Get in Return
We care about our people and their wellbeing. Here’s a snapshot of the benefits:
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26 days holiday plus bank holidays
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Career progression opportunities across our group
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Professional qualifications to boost your career
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Pension scheme for your future
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24/7 wellbeing support
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Paid volunteering day to give back to your community
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Spotlight Awards to celebrate our brightest stars
Ready to take the next step?
Apply today and one of our team members will be in touch.
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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here here to see our standard benefits page.
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Account Handler employer: Everywhen
Contact Detail:
Everywhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handler positions and practice your responses. Show off your customer service skills and how you build relationships—this is key to impressing potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter and other firms that prioritise a positive work culture and client satisfaction.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience in customer service and any relevant insurance knowledge. We want to see how you can bring your best self to work!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Don’t forget to mention your proactive approach and entrepreneurial spirit!
Showcase Your Experience: When detailing your experience, focus on your work with SMEs and the Commercial Combined Insurance Industry. We love seeing how you've built strong relationships and handled client queries in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Everywhen
✨Know Your Stuff
Before the interview, brush up on your knowledge of SMEs and the Commercial Combined Insurance Industry. Familiarise yourself with common terms and practices so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Highlight how you built relationships and resolved queries effectively, as this role is all about providing the best experience for clients.
✨Be Proactive and Positive
Demonstrate your proactive attitude by discussing times when you took the initiative to solve a problem or improve a process. A positive, can-do approach will resonate well with interviewers looking for someone who can adapt and collaborate within a team.
✨Emphasise Integrity and Honesty
Since this role is within a financially regulated organisation, it's crucial to convey your commitment to honesty and integrity. Share examples that illustrate your ethical approach to work and how you maintain transparency with clients and colleagues.