At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve performance goals.
- Company: Join the UK's largest independent Insurance Brokers with a focus on teamwork.
- Benefits: Up to £36,000 salary, flexible working, and great employee benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by motivating your team and enhancing client relationships.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 36000 - 36000 £ per year.
Salary: Up to £36,000 (Depending on Experience)
Do you have strong team leadership skills and experience? Are you passionate about providing excellent customer service? We're excited to announce an opportunity for a talented Client Services Team Manager to join our team. This pivotal role, reporting to our Head of Client Services, offers the flexibility of working from home. You'll also be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers – Everywhen Employee Benefits.
As a Client Services Team Manager, you will be responsible for the direct management of a team of Client Services Specialists who provide exceptional customer service to a portfolio of clients. You will be working as part of the leadership team to ensure the smooth and efficient running of the business, implementing plans and strategies as required, leading teams to meet all performance KPI's, regulatory and service level requirements. You will drive the engagement of the team through proactive two-way communication, teamwork, and collaboration.
What does a Client Services Team Manager here do? This is an overview and not an exhaustive list of responsibilities:
- Motivate and support your team to ensure the best possible service is delivered to our clients, ensuring proactive, positive and consistent communication within the department, between colleagues and senior management.
- Work with your team to identify and highlight product and services gaps within the existing portfolio.
- Set individual and team goals or objectives to ensure your team meets the expectations of clients, business partners and the business.
- Regularly review your team members' performance, proactively supporting their development through 1-2-1 meetings and annual performance reviews.
- Maintain your own self-development and where possible attend staff training arranged by Sales/Client Services Team & recognise the need for training within own team.
- Develop, maintain and cultivate a constructive and professional relationship with Sales Consultants, Clients and Insurers at all levels.
- Attend internal and external meetings with Insurers and product training as required.
- Provide a proactive professional telephone handling service for both internal & external calls including insurers, clients and colleagues.
What are we looking for in our next Client Services Team Manager?
- Team Manager or Team Leader experience.
- Group Risk experience is desired.
- Experience of meeting financial, operational, service and quality KPI's.
- Highly organised with a focus on objectives, priorities and deliverables.
- Experience in people management including motivation, coaching, development and performance management.
- An individual who can lead by example and is a role model to others.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Client Services Team Manager in Wokingham employer: Everywhen, part of the Ardonagh Group
Everywhen is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As the UK's largest independent Insurance Broker, we provide our Client Services Team Manager with the flexibility of remote work, competitive salary, and comprehensive benefits, all while fostering an inclusive environment where every team member can thrive and contribute to meaningful client relationships.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Manager in Wokingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Everywhen, part of the Ardonagh Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Everywhen, part of the Ardonagh Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Services Team Manager in Wokingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Everywhen, part of the Ardonagh Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Everywhen, part of the Ardonagh Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Everywhen, part of the Ardonagh Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Everywhen, part of the Ardonagh Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Everywhen, part of the Ardonagh Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Everywhen, part of the Ardonagh Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
