At a Glance
- Tasks: Lead a team to support clients with tailored insurance solutions and manage day-to-day operations.
- Company: Join a caring organisation that values your wellbeing and personal growth.
- Benefits: 26 days holiday, pension scheme, 24-hour wellbeing support, and paid volunteering day.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in the insurance market preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Team Leader to support our clients and broking team with day-to-day policy changes.
Key Responsibilities Client Insurer Service Maintain strong relationships with clients and insurers, delivering tailored insurance solutions.
Ensure all communications are accurately recorded in line with company policies and service standards.
Operational Compliance Duties Complete all assigned processes, including: Answering incoming calls from clients and insurers.
Processing vehicle changes/declarations and driver referrals.
Issuing documentation, invoices, and refunds.
Updating the Motor Insurance Database (MID).
Managing client loans via finance systems.
Handling queries from clients, insurers, and colleagues.
Completing Letters of Indemnity and questionnaires.
Ensure compliance with internal procedures and industry regulations at all times.
Complete in-house training modules and maintain up-to-date product knowledge.
Requirements Experience in the Commercial Motor insurance market (broker or insurer level) is preferred but not essential Experience in a Team Leader role Person Specification Excellent communication and interpersonal skills.
Proactive attitude with strong initiative.
Highly organised with attention to detail.
Ability to manage multiple priorities under pressure.
Effective teamworking and collaboration skills.
Confident in oral and written communication.
You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing.
Some of the benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Group Pension scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group #AIB #LI-EM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.
These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Team Leader employer: Everywhen, part of the Ardonagh Group
Join our friendly team in Saffron Walden as an Insurance Account Handler, where you'll enjoy a supportive work culture that prioritises your wellbeing and career growth. With flexible working options, a generous bonus structure, and opportunities to gain industry qualifications, we empower you to thrive both personally and professionally. Experience a rewarding career with the UK's largest independent Insurance Brokers, where your contributions are valued and recognised.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
