At a Glance
- Tasks: Support clients daily, manage portfolios, and handle queries with professionalism.
- Company: Join the Ardonagh family, a supportive and inclusive workplace.
- Benefits: 26 days holiday, career progression, CII qualifications, and wellness support.
- Other info: Enjoy a culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in insurance or customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
Essential Criteria – must be clearly demonstrated on CV
- Background in Insurance - Either at an Insurer or Broker
- Background in Customer Service/Sales
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective teamworking skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Account Handler in Stoke-on-Trent employer: Everywhen, part of the Ardonagh Group
Join our friendly team in Saffron Walden as an Insurance Account Handler, where you'll enjoy a supportive work culture that prioritises your wellbeing and career growth. With flexible working options, a generous bonus structure, and opportunities to gain industry qualifications, we empower you to thrive both personally and professionally. Experience a rewarding career with the UK's largest independent Insurance Brokers, where your contributions are valued and recognised.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Practice answering common questions and think about how you can showcase your proactive attitude and problem-solving abilities. Remember, confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at StudySmarter and see how you can contribute to our team while growing your career in a supportive environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Account Handler position.
We think you need these skills to ace Account Handler in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Handler role. Highlight your background in insurance and customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your proactive attitude and ability to handle client queries effectively.
Showcase Your Organisational Skills:In this role, organisation is key! Use your application to illustrate how you manage multiple tasks and maintain attention to detail, especially when dealing with client records and documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our Ardonagh family!
How to prepare for a job interview at Everywhen, part of the Ardonagh Group
✨Know Your Stuff
Make sure you brush up on your insurance knowledge before the interview. Understand the basics of how insurance works, especially in relation to client portfolios and the role of an Account Handler. This will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your Communication Skills
As an Account Handler, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled client queries or resolved issues in the past.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in previous roles, whether it was resolving discrepancies or improving processes. Be ready to share these examples during your interview to highlight your proactive attitude.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the Ardonagh family. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
