At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional client service and driving performance.
- Company: Join Ardonagh, a supportive and inclusive insurance company in Southampton.
- Benefits: Enjoy 26 days holiday, hybrid working, competitive salary, and career progression.
- Other info: Be part of a culture that values diversity, equity, and continuous learning.
- Why this job: Make a real impact by developing talent and building strong client relationships.
- Qualifications: Experience in insurance and team leadership with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you an experienced insurance professional with a passion for leading people and delivering exceptional client service? We're looking for a Team Leader to join our specialist Heritage Team based in Southampton. This is an excellent opportunity for someone with insurance account handling experience who enjoys developing people, building strong client relationships, and driving team performance. You'll lead a small team of insurance professionals, providing day-to-day support, coaching, and guidance while ensuring clients receive a first-class service. Working closely with the Team Director, you'll play a key role in managing client relationships, achieving retention targets, and maintaining the smooth running of the portfolio.
What You'll Be Doing
- Leading and supporting a small team through regular one-to-one meetings and ongoing coaching.
- Managing the day-to-day performance and development of your team.
- Supporting the Team Director with operational and client management responsibilities.
- Acting as the first point of contact for client, insurer, and provider queries.
- Building and maintaining strong relationships with clients and insurers.
- Managing and overseeing a portfolio of business.
- Driving retention, cross-selling, and referral opportunities.
- Resolving policy and documentation queries efficiently and accurately.
- Ensuring all client records and data are maintained in line with company procedures.
What We're Looking For
- Previous experience within the insurance industry, either with a broker or insurer.
- Experience leading, mentoring, or managing a team.
- Insurance account handling experience.
- Strong customer service and relationship-building skills.
- Excellent communication and interpersonal abilities.
- Highly organised with strong attention to detail.
- Ability to work effectively under pressure and manage multiple priorities.
- A proactive and self-motivated approach.
- Strong influencing, negotiation, and problem-solving skills.
- A commitment to continuous learning and professional development.
What's in It for You?
- 26 days holiday plus bank holidays
- Hybrid working with flexibility to work from home
- Competitive salary and role-based incentive plan
- Career progression opportunities across the wider Ardonagh Group
- Support towards CII and ACII qualifications
- Pension scheme
- 24/7 wellbeing support for physical and mental health
- Paid volunteering day to support local communities
- Spotlight Awards recognising outstanding achievements across the business
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Insurance Team Leader Heritage in Southampton employer: Everywhen, part of the Ardonagh Group
Join our friendly team in Saffron Walden as an Insurance Account Handler, where you'll enjoy a supportive work culture that prioritises your wellbeing and career growth. With flexible working options, a generous bonus structure, and opportunities to gain industry qualifications, we empower you to thrive both personally and professionally. Experience a rewarding career with the UK's largest independent Insurance Brokers, where your contributions are valued and recognised.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
