Account Handler in Redruth

Overview

Every day you will support a designated client portfolio as the first point of contact, building strong relationships and addressing their queries.

The role is ideal if you thrive in customer service or sales and enjoy nurturing client relationships.

Responsibilities

• Act as the primary contact for a designated client portfolio, answering questions and providing support.
• Build and maintain strong relationships with clients, ensuring their needs are met.
• Respond to queries via phone and email, delivering timely and accurate information.
• Use initiative and an entrepreneurial spirit to proactively address client issues.
• Collaborate with team members to continuously improve client service.

Qualifications

• Essential: Experience working in the insurance industry.
• Customer service experience, confident in communicating with clients over the phone and by email.
• Proactive, self‑motivated, with initiative and an entrepreneurial mindset.
• Positive attitude, engaging, collaborative, resilient to change.
• Honesty and integrity – essential values for a financially regulated organisation.
• Basic knowledge of CII or ACII qualifications is desirable.

Benefits

• Monday to Friday (no weekends). Basic salary commensurate with experience plus a generous bonus structure.
• Holiday entitlement of 26 days plus bank holidays.
• Progression opportunities across the Everywhen family.
• Support to gain CII/ACII qualifications.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• One paid volunteering day per year.
• Recognition through The Spotlight Awards.
• Equal Employment Opportunity

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy.

We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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