Senior Client Service Delivery Specialist in London

Job Description Do you have customer service experience within employee benefits or insurance? We’re looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You’ll work Monday to Friday, 37.5 hours per week, with no evenings or weekends, and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. This is a remote first role so previous experience in the employee benefits space is highly desirable. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business, ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio, including invoicing, accounts, claims, underwriting, and administration. Ensuring all work is completed right first time, maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team, demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Proactively identifying opportunities to improve processes, service delivery, and ways of working. Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression. If you’re passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we’d love to hear from you. #AIB #LI-RK1 #Li-Remote Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; These will include verifying your recent employment, address, credit history and a standard criminal record check. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.