Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Tonbridge . The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities: • Ensure the smooth running of assigned portfolio on a day to day basis • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels • Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries • Prepare template client reports as request by Account Executive • Resolve any identified discrepancies in provider documentation before sending to clients • Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing • Maintain client records and data in line with Everywhen systems and protocols • Provide a proactive professional telephone handling service for both internal we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Insurance Account Handler in Kent employer: Everywhen, part of the Ardonagh Group
Join our friendly team in Saffron Walden as an Insurance Account Handler, where you'll enjoy a supportive work culture that prioritises your wellbeing and career growth. With flexible working options, a generous bonus structure, and opportunities to gain industry qualifications, we empower you to thrive both personally and professionally. Experience a rewarding career with the UK's largest independent Insurance Brokers, where your contributions are valued and recognised.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
