At a Glance
- Tasks: Support clients by managing their insurance portfolios and resolving queries.
- Company: Dynamic insurance firm focused on client satisfaction and professional growth.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Join a team where you can make a difference in clients' lives every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 35000 € per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal and external communications
Insurance Account Handler - Personal Lines in Essex employer: Everywhen, part of the Ardonagh Group
As an Insurance Account Handler at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, competitive benefits, and a culture that values collaboration and innovation, all set in a vibrant location that fosters both personal and professional fulfilment. Join us to be part of a team that is dedicated to excellence and making a meaningful impact in the insurance industry.
Contact Detail:
Everywhen, part of the Ardonagh Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler - Personal Lines in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of personal lines insurance. Familiarise yourself with common client queries and how to handle them. This will show potential employers that you’re ready to hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Account Handler position. We love seeing applications directly from candidates who are keen to join our team, and it gives you a better shot at standing out!
We think you need these skills to ace Insurance Account Handler - Personal Lines in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of an Insurance Account Handler. Highlight any relevant experience you have in client management, sales, or insurance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully handled client queries or managed portfolios in the past.
Showcase Your Communication Skills:As the first point of contact for clients and providers, strong communication skills are key. In your application, demonstrate your ability to communicate clearly and professionally, whether in writing or over the phone.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Everywhen, part of the Ardonagh Group
✨Know Your Stuff
Make sure you understand the insurance industry, especially personal lines. Brush up on common terms and processes related to client portfolios, quotes, and renewals. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
As an Account Handler, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate common scenarios you might face in the job, like handling queries or resolving discrepancies.
✨Demonstrate Relationship Building
Think of examples from your past experiences where you've successfully built relationships, whether with clients or colleagues. Be ready to discuss how you maintain professionalism while being approachable, as this is key to achieving retention rates and cross-selling targets.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest and helps you gauge if the company is the right fit for you.
