At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage client relationships.
- Company: Join the UK's largest independent Insurance Brokers with a supportive culture.
- Benefits: Hybrid working, competitive salary, and fantastic employee benefits.
- Other info: Enjoy career growth opportunities and a collaborative work atmosphere.
- Why this job: Make a real impact by leading a dynamic team in a rewarding environment.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 36000 - 36000 £ per year.
Location: Hybrid in Winnersh
Salary: Up to £36,000 (Depending on Experience)
Do you have strong team leadership skills and experience? Are you passionate about providing excellent customer service? We’re excited to announce an opportunity for a talented Client Services Team Manager to join our team. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid working once you’re signed off from your training where you can work 3 days in the office and 2 days from home every week. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers – Everywhen Employee Benefits.
As a Client Services Team Manager, you will be responsible for the direct management of a team of Client Services Specialists who provide exceptional customer service to a portfolio of clients. You will be working as part of the leadership team to ensure the smooth and efficient running of the business, implementing plans and strategies as required, leading teams to meet all performance KPI’s, regulatory and service level requirements. You will drive the engagement of the team through proactive two-way communication, teamwork, and collaboration.
What does a Client Services Team Manager here do? This is an overview and not an exhaustive list of responsibilities.
Client Services Team Manager employer: Everywhen, part of the Ardonagh Group
Join a dynamic and supportive work environment at the UK's largest independent Insurance Brokers, where your leadership skills will be valued and nurtured. With a hybrid working model that promotes work-life balance, you will enjoy competitive benefits and ample opportunities for professional growth, all while being part of a team dedicated to delivering exceptional customer service. Our culture fosters collaboration and open communication, ensuring that every employee feels engaged and empowered to succeed.
Contact Details:
Everywhen, part of the Ardonagh Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you’re on the hunt for a Client Services Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your leadership skills and customer service experience can shine through. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you’ve gone above and beyond for clients. This will help you stand out as someone who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Client Services Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Client Services Team Manager role. Highlight your leadership experience and customer service achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values. Be genuine and let your personality come through.
Showcase Your Team Leadership Skills:We want to see examples of how you've successfully led teams in the past. Share specific instances where you’ve driven performance or improved team engagement, as this will resonate with us.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Everywhen, part of the Ardonagh Group
✨Know Your Team Leadership Skills
Make sure you can clearly articulate your leadership style and how it has positively impacted your previous teams. Prepare specific examples of how you've motivated your team to achieve KPIs and deliver exceptional customer service.
✨Understand the Company Culture
Research the company’s values and culture, especially their approach to customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved client issues or improved team performance, and be ready to share those stories.
✨Show Enthusiasm for Hybrid Working
Since this role offers hybrid working, express your excitement about the flexibility it provides. Discuss how you plan to maintain productivity and team engagement while working both in the office and remotely.
