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- Tasks: Deliver exceptional customer service via phone and email while handling administrative tasks.
- Company: Join a supportive team at Navigators and General, part of the Ardonagh family.
- Benefits: Enjoy 26 days holiday, hybrid working options, and full training provided.
- Other info: Work Monday to Friday, just 35 hours a week, with great team support.
- Why this job: Kickstart your career with no experience needed and grow in a friendly environment.
- Qualifications: Positive attitude, attention to detail, and a willingness to learn are essential.
The predicted salary is between 22000 - 26000 £ per year.
Do you have Customer Service or Administration experience? We’re on the hunt for a talented Customer Service Advisor to join our team in Cheltenham. You’ll work Monday to Friday, just 35 hours a week. No experience necessary as we will provide you with full training! Initially you will work from our office in Cheltenham, with convenient transport links, alongside our welcoming and supportive team. Once you’re feeling confident and your training is complete, this role will become hybrid if you wish, where you’ll have the option to work 3 days in the office and 2 days from home every week.
What does the role of a Customer Service Advisor here involve?
- Provide great customer service to our existing clients over the phone and via email.
- Have great attention to detail, skills to process administrative tasks, and the ability to learn quickly, plus a positive and can-do attitude is a must.
- Meeting and exceeding performance KPI’s and targets.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
In return you will be welcomed and supported by Navigators and General, part of the Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus
Customer Service Advisor in Cheltenham employer: Everywhen, part of the Ardonagh Group
Contact Detail:
Everywhen, part of the Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Advisors and practice your answers. We want you to feel confident and ready to showcase your positive attitude and can-do spirit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience, even if it’s just a part-time job or volunteer work, and show us how your skills match what we’re looking for!
Show Off Your Personality: We love a positive attitude! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to express your enthusiasm for joining our team in Cheltenham.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Everywhen, part of the Ardonagh Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities mentioned in the job description, like providing great customer service and meeting performance KPIs. This will help you tailor your answers to show how you can excel in the role.
✨Show Off Your People Skills
Customer service is all about communication! Be ready to share examples of how you've successfully interacted with customers or colleagues in the past. Highlight your positive attitude and teamwork skills, as these are crucial for fitting into their supportive environment.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, such as how you handle difficult customers or manage stress. Practising your responses will help you feel more confident and articulate during the interview. Remember, they want to see your problem-solving skills in action!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.