Claims Handler / Senior Commercial Claims Handler (Permanent) in Cardiff

Job Description We're looking for an experienced Senior Claims Handler to join our Claims team. This is an excellent opportunity for a technically strong claims professional who enjoys managing complex claims, supporting clients, and mentoring colleagues. What will you do as a Senior Claims Handler? You'll be responsible for delivering a proactive, efficient, and high-quality claims service, ensuring clients receive expert support throughout the claims process. Managing a portfolio of claims across a range of insurance classes. Producing and analysing claims reports and management information. Supporting clients with complex and large-loss claims. Working closely with Account Executives and New Business teams to provide claims insights and support client retention and growth. Ensuring claims are handled in line with company procedures, delegated authority agreements, and FCA requirements. Coaching and supporting less experienced team members. What are we looking for in our next Senior Claims Handler? Strong general insurance claims experience, ideally within a broking environment. Excellent technical knowledge and the ability to interpret policy wordings. Experience analysing claims data and identifying trends. Strong communication and relationship-building skills. Experience mentoring or coaching colleagues. Specialist knowledge in one or more areas of general insurance claims. If you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you. Holiday entitlement of 26 days plus bank holidays increasing with length of service ~Opportunity to progress your career across the entire Ardonagh family ~ Pension scheme for when you feel it’s time to retire ~24-hour Employee Assistance support for you and your family’s physical and mental wellbeing ~ Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more ~ One day paid volunteering to give back to our communities ~ Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community ~ The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business. We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; These will include verifying your recent employment, address, credit history and a standard criminal record check. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.