At a Glance
- Tasks: Support Account Executives and manage client portfolios with daily tasks and queries.
- Company: Dynamic insurance firm focused on client relationships and professional growth.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Join a supportive team where your contributions are valued and recognised.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
The role of the Account Handler is to provide office-based support to an Account Executive in the day-to-day running of the commercial lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal
Account Handler employer: Everywhen, part of the Ardonagh Group Careers
As an Account Handler at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities for professional advancement, all while being located in a vibrant area that fosters both personal and career satisfaction. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
Contact Details:
Everywhen, part of the Ardonagh Group Careers Recruitment Team
