Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and insurers by managing queries and ensuring high service standards.
- Company: Join Everywhen Health & Protection, a welcoming team focused on client success.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Diversity and inclusion are at our core; we empower everyone to thrive.
- Why this job: Be the first point of contact and build strong relationships while making a real impact.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have office-based customer service and administration experience? Are you passionate about delivering great service and building strong relationships with clients? We’re looking for a Client Services Specialist to join our established and welcoming team within Everywhen Health & Protection. You’ll play a key role in supporting our Consultants by managing the day-to-day servicing of a client portfolio and acting as the first point of contact for clients and insurers on non-advised queries. This is a varied role where no two days are the same. You’ll help ensure our clients receive a consistently high level of service while making sure policies are administered accurately, on time and in line with compliance requirements.
What you’ll be doing:
- Acting as first point of contact for clients, insurers and internal colleagues
- Handling day-to-day, non-advised queries in a professional and proactive way
- Supporting policy renewals and new business by gathering and managing accurate client data
- Managing administration including invoicing, client records, claims support and underwriting queries
- Preparing draft reports for renewals and new business requests
- Keeping all client records up to date on internal systems
- Ensuring all work is completed in line with agreed processes, SLAs, customer service standards and regulatory requirements
- Building strong working relationships with clients, colleagues and insurer partners
- Taking ownership of workload, managing priorities and meeting deadlines
What we’re looking for:
- Office-based customer service experience
- Strong administration and organisational skills
- Excellent verbal and written communication
- High attention to detail and accuracy
- Confidence using Microsoft Office, including Excel
- A positive, proactive, customer-focused approach
- Insurance, healthcare or financial services experience is beneficial but not essential
- Industry qualifications (e.g. IF7, GR1) are desirable but not required
In return, you’ll join a business that values development, teamwork and delivering excellent outcomes for clients — backed by our Investors in Customers Gold status. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Client Services Specialist in Winnersh employer: Everywhen company
Contact Detail:
Everywhen company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Winnersh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've delivered excellent service in previous roles. Highlight your attention to detail and organisational skills, as these are crucial for the Client Services Specialist position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Everywhen Health & Protection.
We think you need these skills to ace Client Services Specialist in Winnersh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your office-based customer service experience in your application. We want to see how you've built strong relationships with clients and handled queries in a professional manner.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you connect your background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everywhen company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Specialist. Familiarise yourself with common client queries and the importance of accurate administration. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you built strong relationships with clients or handled challenging situations. This will highlight your proactive approach and ability to manage client expectations.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a structured plan for how you manage your workload. Discuss how you keep track of client records and ensure compliance with processes. This will show that you can handle the varied nature of the job effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.