At a Glance
- Tasks: Support clients with insurance queries and manage their portfolios effectively.
- Company: Join Everywhen, a caring and inclusive insurance company.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues
Criteria – must be clearly demonstrated on CV
- Background in Insurance - Either at an Insurer or Broker is preferred but not essential.
- Background in Customer Service/Sales Also, Essential
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays increasing with length of service
- Opportunity to progress your career across the entire Everywhen family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it's time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Account Handler - Personal Lines Insurance in St Austell employer: Everywhen company
Everywhen is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a supportive work culture, generous holiday entitlement, and opportunities for career advancement through qualifications like CII or ACII, we empower our team to thrive both personally and professionally. Our commitment to diversity, equity, and inclusion ensures a welcoming environment where every individual can contribute their unique talents and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler - Personal Lines Insurance in St Austell
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of personal lines insurance. Familiarise yourself with common client queries and how to handle them. This will show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Everywhen, where we genuinely care about our team’s wellbeing and growth. Tailor your approach to highlight how you fit into our culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’d be a great fit for their team.
We think you need these skills to ace Account Handler - Personal Lines Insurance in St Austell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any background in insurance or customer service, as well as your communication and organisational skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the Account Handler role and how your proactive attitude and attention to detail make you a great fit. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've dealt with challenges in previous roles. Whether it's resolving client queries or managing discrepancies, we want to know how you tackle issues head-on and maintain professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Everywhen company
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around personal lines. Understand the key responsibilities of the Account Handler role and be ready to discuss how your experience aligns with them.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or resolved issues in the past.
✨Demonstrate Proactivity
Be ready to share instances where you took the initiative to solve problems or improve processes. This will show that you have the proactive attitude they’re looking for.
✨Prepare Questions
Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
