At a Glance
- Tasks: Engage with customers, provide tailored insurance advice, and support the team with various tasks.
- Company: Join a caring organisation that values your wellbeing and personal growth.
- Benefits: 26 days holiday, career progression, CII qualifications, and 24-hour wellbeing support.
- Other info: Be part of a diverse team that empowers you to reach your full potential.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and previous experience in sales or customer service.
The predicted salary is between 25000 - 32000 € per year.
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.
As part of this specific role you may be required to assist the Sales & Operations Manager in the short term with additional tasks such as:
- Updating and maintaining Excel spreadsheets and trackers
- Carrying out basic data checks to ensure accuracy
- Supporting with simple reporting and data gathering
- Assisting with administrative tasks and general team support
- Conducting basic case checks or investigations where required
- Supporting the Sales & Operations Manager with ad-hoc tasks
As part of your role as an Insurance Advisor your daily responsibilities will also include:
- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times
- Processing correspondence, renewals activity, new business quotations
- Ensuring that all workflow activity is completed in accordance with approved business processes
- Complying with all approved procedures, customer service standards and external regulatory bodies
- Achieving and maintaining the required competencies for the role
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure
Essential Criteria
- Engaging personal communication style
- Positive attitude, resilient, adaptive, receptive, and articulate
- Previous experience in sales or service
- We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Insurance Advisor in Norwich employer: Everywhen company
At Everywhen, we pride ourselves on being an exceptional employer, offering our Insurance Advisors a supportive and inclusive work environment that prioritises personal wellbeing and professional growth. With 26 days of holiday, opportunities for career progression within the Ardonagh family, and comprehensive support for mental and physical health, we empower our employees to thrive while delivering outstanding customer experiences. Join us in a culture that celebrates diversity and recognises talent through initiatives like the Spotlight Awards, making Everywhen not just a workplace, but a community where you can truly excel.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Insurance Advisor, you'll need to engage with customers effectively. Role-play common scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Everywhen family and contributing to our mission of exceptional customer experience.
We think you need these skills to ace Insurance Advisor in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your engaging communication style and positive attitude. Don’t be afraid to show us who you are and how you can connect with our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. If you've worked in public-facing roles like insurance, retail, or hospitality, share those stories! We love seeing how your background aligns with what we do.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Everywhen family!
How to prepare for a job interview at Everywhen company
✨Know Your Products
Before the interview, make sure you have a solid understanding of the insurance products offered by the company. Familiarise yourself with their features, benefits, and any recent changes. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding the underlying needs. Reflect back what the interviewer says to show you’re engaged and can provide tailored solutions, just like you would with customers.
✨Showcase Your Communication Skills
As an Insurance Advisor, communication is key. Use the interview to showcase your engaging personal style. Be clear, articulate, and positive in your responses. Share examples from your past experiences where you successfully communicated complex information to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle customer interactions or complaints. Prepare specific examples from your previous roles that highlight your problem-solving skills and ability to maintain exceptional customer service under pressure.
