Team Lead - Community Services in Newcastle upon Tyne

We have the exciting opportunity for a Team Lead to come and join our Community Mental Health Support Service in the North East! This is a full time, Permanent role. This is a remote role, however requires someone who is based in the North East. This role is not eligible for sponsorship as it does not meet the requirements as set out by the UK Visa and Immigration Service.

Our Community Mental Health Support Service provides practical and emotional support to people in Newcastle who are experiencing mental illness on behalf of the NHS. We help people to access key community resources in the city, to get the support they need.

As a Team Lead, you will support the Team Manager in organising and developing service provision, staffing, resources, support networks and public relations within and relating to the service.

• Manage a team of up to 10 staff (Community Mental Health Support Workers and a Senior Community Mental Health Support Worker) to deliver 1-2-1 and group mental health support services in line with commissioned contracts and relevant quality standards, to meet SLAs and KPIs.
• Build, develop, and maintain relationships with statutory and voluntary services, both mainstream and specialist, as a means of promoting work, education, and leisure opportunities for people with complex mental health issues or severe mental illness (SMI) to support and develop the service.
• Coordinate with the Team Manager to ensure good support and non-clinical supervision systems are in place and adhered to, to meet the needs of the service; maintain pathways between statutory and VCSE services to support the client journey.
• Perform internal audits of case management to support with contractual and statutory compliance.
• Deputise for the Team Manager when required.
• Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

We would love to hear from you if you possess the following:

• Significant experience working in a health and social care setting.
• Significant experience of working with people that have either SMI or a complex health condition.
• Significant experience of working to set targets/KPIs for commissioned or statutory services.
• Significant experience of working 1:1 with service users and/or people with complex needs.
• Significant experience of working within health, social care, or VCS systems.
• Understanding of challenges and barriers on accessing services.
• Understanding of recovery in the context of mental health.
• Understanding of issues surrounding loneliness and isolation, financial inclusion, homelessness, or substance misuse.
• Understanding of the effects of stigma and discrimination.
• Understanding of mental health issues and users’ needs.
• Understanding of the behaviours of people expressing difficult emotions, anxiety, and anger management.
• Understanding of the health and social care landscape.
• Understanding of Pathways.
• Understanding of confidentiality and ‘General Data Protection Regulations’.

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days.
• Enhanced pension.
• Wagestream - ability to release earnings, giving you instant access to your pay.
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions.
• Shopping discounts with the opportunity to sign up for a Blue Light Card.
• Enhanced life assurance scheme, payment being three times your annual salary.
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.